Sofiya Poskacejeva
Telford,Telford and Wrekin
Summary
Motivated Associate with 2 years of experience managing client accounts and transactions. Effective multitasker with strong organisational skills. Thrives in fast-paced, deadline-orientated environments. Known for strong relationship-building and communication skills, offering superior ability to foster positive work culture among teams.
Overview
1
1
Language
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Retail sales associate
Heavenly Wedding Belles
Telford, Telford and Wrekin
2023.11 - Current
- Boosted store reputation with excellent customer service skills.
- Managed store independently with minimal supervision for shifts spanning from 4-6 hours.
- Supported marketing initiatives by setting up promotional displays.
- Resolved customer complaints professionally and efficiently.
- Lead training of new staff members to improve team efficiency.
- Established rapport with customers through attentive listening and communication.
- Built confidence in working independently and taking ownership of responsibilities.
Newspaper carrier
Shropshire Star
Telford, Telford and Wrekin
2022.11 - 2023.08
- Managed difficult weather conditions whilst maintaining commitment to job requirements.
- Maintained high standards of reliability by taking responsibility for punctual delivery.
- Ensured accurate and timely delivery of newspapers, contributing to positive customer feedback.
- Managed timely delivery total of 30+ papers on 1.5H basis.
Education
A-Levels - Art, English Literature, History, and Russian Modern Language
Newport Girl's High School (Sixth Form)
Newport, Telford and Wrekin 2025.09 -
GCSEs - Mathematics, English, Sciences, Art, History, Russian, and Built Environment BTEC
Madeley Academy
Telford, Telford and Wrekin 2020.09 - 2025.06
Skills
- Thrived working independently, taking full responsibility for managing daily operations with minimal supervision
- Developed excellent communication and interpersonal skills through daily interactions with customers and colleagues
- Maintained high level of attention to detail, ensuring accuracy, consistency, and quality in all responsibilities
- Developed customer-focused mindset by understanding individual needs, building positive relationships, and delivering practical solutions
Languages
Russian
Fluent
Affiliations
- Being updated on Geo/political news, drawing, reading, and crocheting.
Grades / Qualifications
In GCSE's achieved grade 6 in Mathematics and grade 8 in English language. As well as grade 9 in both English Literature and Russian ML. Awarded Level 2 Distinction in Built Environment course.
Currently predicted ABB for A-levels, as well as an A* in Russian ML (184 UCAs points).
Timeline
A-Levels - Art, English Literature, History, and Russian Modern Language
Newport Girl's High School (Sixth Form)
2025.09 -
Retail sales associate
Heavenly Wedding Belles
2023.11 - Current
Newspaper carrier
Shropshire Star
2022.11 - 2023.08
GCSEs - Mathematics, English, Sciences, Art, History, Russian, and Built Environment BTEC
Madeley Academy
2020.09 - 2025.06