SOFIYA HAMID
Chorlton,Manchester
Summary
I am a highly adaptable and resourceful professional with expertise in both healthcare settings and Administrative roles. I perform exceptionally calm under pressure and my most valuable and praised quality is my rapid learning ability. Proficient in Exact, CRM software, Microsoft Excel, Word, Outlook, Monday, SAP.
I am an energetic employee and strive to keep morale up in the team, well-versed in strong communication and a dedicated team player. Adept at multi-tasking, leading group discussions and hands-on in task completion.
Overview
3
3
Languages
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work history
Administrator
The Aspen Clinic
Manchester
2026.09 - Current
- Working in a clinic specialising in carrying out neurodiversity assessments for ADHD and Autism.
- Handling sensitive information discreetly to ensure confidentiality at all times.
- Supporting patients who may have additional needs and making reasonable adjustments to help them with the assessment process.
- Utilising CRM software to efficiently track the patient journey.
- Answering a large volume of inbound calls daily, including distressed or crisis-involved callers.
- Processing referrals and entering accurate data into clinic databases.
- Manage workloads across independent and group projects to meet deadlines.
- Assisting patients with a range of queries and using initiative to best support and divert to the appropriate team where needed.
- Going the extra mile for patients and delivering exceptional support for each query.
- Support patients throughout their assessment at The Aspen Clinic, outlining the assessment process, providing regular updates by telephone and email, utilising trackers to organise patient journeys from the point of receiving the referral to discharge.
- Working as part of a multidisciplinary team of Clinicians, administrators, directors, as well as liaising regularly with external professionals such as doctors and schools, administrators, directors, as well as liaising regularly with external professionals such as doctors and schools.
Admissions Administrator
Spire Healthcare
2025.01 - 2025.05
- Processed large volumes of NHS referrals through NHS E-referral system, ensuring timely patient access to services.
- Communicating with GPs and other referring organisations regarding patient referrals including process updates and rejections.
- Managing consultant clinic schedules and booking appointments for new and existing patients using SAP
- Liaising with other teams and members of the hospital such as consultants, secretaries, nurses and other administrative teams to provide effective services and high-quality patient care.
- Answering inbound phone calls from both patients and healthcare professionals resulting in excellent customer service provided to clients.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Using excel spreadsheets to track patient pathways and to organise other large amounts of data.
- Using a wide range of software and programmes to carry out different functions such as tracking and logging patient file locations, accessing and creating theatre schedules, accessing radiology referrals, creating and viewing requests to images for consultants.
- Managed daily workload independently, prioritising tasks to maintain efficient service delivery.
- Managed routine administrative duties to ensure efficient workflow.
- Created and maintained umbrella funding accounts for patients, utilising both manual methods and BOT software for accuracy.
- Working as part of a team to delegate tasks and cohesively manage responsibilities.
- Sorting incoming emails promptly, reducing clutter and improving organisation in the workplace.
- Proficiency with Microsoft word, excel, outlook (emails), Teams, SAP.
- Processing appointment outcome forms to keep patients up to date with their care pathway.
Dental Receptionist
151 Dental ltd
2023.09 - 2024.01
- Welcoming existing and enquiring patients to the practice in a friendly and professional manner, ensuring a positive first impression to the practice.
- Assisted patients and prospective patients at front of house, creating welcoming environment and enhancing patient experience.
- Reassuring nervous patients upon arrival and helping them to feel at ease during their wait.
- Updating patient records and documentation, ensuring accuracy and confidentiality in compliance with the relevant policies and regulations.
- Liaising with laboratories and other dental services to arrange appointments and other services.
- Organising, rearranging and booking new appointments using the EXACT software.
- Proficiently using the EXACT dental software and managing/prioritising tasks to ensure efficient workflow.
- Maintaining the upkeep of the waiting area and reception area including the sanitisation of displays and the seating area as well as replenishing of stock and necessary supplies.
- Answering incoming calls, emails, addressing patient enquiries and providing relevant information.
- Handling and processing payment cash, card and online payments, managing cash flow and financial records.
- Communicating effective with members of the practice team including practice manager, dentists, dental hygienist and dental nurses to ensure smooth patient flow, effective care and efficient operations.
- Coordinated patient appointments, optimising schedules and efficiently managing cancellations and rescheduling to minimise disruption.
- Facilitating check-in and check-out procedures smoothly to ensure minimal wait times.
- Providing general administrative support to the dental practice team, including filing, data entry, and office supply management.
- Sending appointment reminders via phone, email, or text to reduce no-show rates and ensure punctual patient attendance.
- Triaging dental emergency appointments and documenting all relevant information as well as providing reassurance and relevant dental advice to address patient concerns.
- Resolved patient concerns and complaints promptly, achieving high levels of patient satisfaction and fostering trust in the practice.
Qualified Dental Nurse
Dash dental care/Stamford dental care
2020.01 - 2022.04
- Providing effective chairside assistance in surgery for a range of treatments including, restorations, fixed and removable prosthesis preparations and fittings, minor oral surgery, scale and polishes and oral health assessments.
- Supporting and encouraging patients before and during dental procedures in order to provide comfort for them and ease their anxieties.
- Delivered tailored oral health care and post-operative advice to patients, enhancing their understanding and recovery.
- Gained comprehensive knowledge of equipment, materials, and instruments for each dental procedure to ensure preparedness and support.
- Sterilisation of instruments using equipment such as a washer disinfector and autoclave.
- Effective disinfection of the surgery after aerosol and non-aerosol procedures.
- Working efficiently as part of a team of health care professionals to provide quality, patient-focused dental care.
- Completed administrative tasks in reception using EXACT dental software, efficiently booking patient appointments and addressing queries.
- Delivered immediate first aid support in urgent situations.
- Aspiration Training
Customer Advisor
Liz Earle
2021.11 - 2022.03
- Confidently closing sales followed by swiftly wrapping and packaging orders.
- Meeting and exceeding daily/weekly targets while also assisting other members of the team with this.
- Providing skin services to demonstrate a range of products to customers to provide a luxury experience.
- Use my passion for skincare to engage shoppers and encourage them to try promotional products.
- Greeted new and regular customers to create a welcoming atmosphere.
- Organised merchandise displays to improve overall shopping experience.
- Working collaboratively with other team members to ensure responsibilities are shared out evenly and ideas are heard.
- Completed advanced skin school training to deepen knowledge of skin science and product expertise.
- Working resiliently throughout the busy Christmas period and pushing sales to meet Christmas targets.
Sales Advisor
H Samuels
2019.11 - 2019.12
- Patiently guiding customers towards finding the right item for their needs
- Served and assisted customers efficiently during busy Christmas period, enhancing overall customer experience
- Served customers at tills and wrapped purchases, contributing to positive shopping experience
- Quickly learning about the various brands and products instore to ensure that I can offer insightful assistance
- Maintained and cleaned jewellery displays to enhance store aesthetics. to ensure a luxury and high-quality feel of the store.
- Maintained and organized stock room to ensure quick access to products and support store operations
Sales advisor
Selfridges
2019.05 - 2019.09
- Guided customers in finding their perfect dress/product, ensuring satisfaction with their purchase.
- Assisted customers and their queries with my vast store knowledge.
- Serving customers at tills and gift wrapping their purchase.
- Developed a new set of skills to accompany my role in luxury sales: such as etiquette, reliability, excellent communication.
- Maintaining Floor and dress standards.
- Curated and selected dresses for in-store display, enhancing visual merchandising.
- Organised and maintained stock room to ensure efficient inventory management.
Crew Member
McDonald’s
2018.07 - 2018.10
- Ensured I provided a friendly, exciting customer experience to all.
- Cultivated customer service skills and patience, effectively handling difficult situations with composure.
- Provided assistance to customers in need, ensuring high levels of satisfaction.
- Utilised till system effectively to manage transactions during peak hours.
- Advanced to work in multiple restaurant areas, thriving in fast-paced environment.
Education
HE Diploma - Access to Combined and Medical sciences
UCEN Manchester
Manchester 2021.09 - 2022.07
Level 3 Diploma - Dental Nursing
Aspiration Training
Manchester/Stampford 2020.01 - 2022.04
GCSE -
Whalley Range High School
ManchesterSkills
- Rapid-learner
- Calm under pressure
- Adaptability
- Collaboration skills
- Patient scheduling
- Workflow optimisation
- Software proficiency
- Resourcefulness
Certification
- Registered Dental Nurse
- The Duke of Edinburgh Bronze award
- NCS The challenge accreditation
Languages
English - Native
Urdu
Arabic - Basic
My Passions
I enjoy baking and cooking a wide range of dishes and love to experiment with new ideas and recipes., Staying active by regularly going to the gym, cycling, playing badminton with friends and swimming., I have a great passion for sewing and love to carry out sewing projects in my spare time.
Timeline
- Whalley Range High School GCSE's 2013-2018
- Hulme Grammar sixth Form Biology, Chemistry, Mathematics 2018-2019
- William Grammar Biology, Chemistry, Mathematics 2018-2019
- McDonald’s Crew member July 2018-October 2018
- Selfridges & Co Sales Advisor September 2019-September 2019
- H Samuels Temporary Sales Assistant November 2019-December 2019
- Dash dental care/Stamford dental care (Aspiration Training) Dental nursing level 3 Diploma Standard dental care January 2020-April 2022
- Liz Earle Customer Advisor November 2021-March 2022
- 151 Dental Dental Receptionist September 2023-January 2024
- Spire Healthcare Admissions Administrator January 2025-Current
Affiliations
- Fitness - Avid gym goer and Badminton player
- Volunteer - Neighbourhood Improvement Iniative
- Sudoku Enthusiast
Timeline
Administrator
The Aspen Clinic
2026.09 - Current
Admissions Administrator
Spire Healthcare
2025.01 - 2025.05
Dental Receptionist
151 Dental ltd
2023.09 - 2024.01
Customer Advisor
Liz Earle
2021.11 - 2022.03
HE Diploma - Access to Combined and Medical sciences
UCEN Manchester
2021.09 - 2022.07
Level 3 Diploma - Dental Nursing
Aspiration Training
2020.01 - 2022.04
Qualified Dental Nurse
Dash dental care/Stamford dental care
2020.01 - 2022.04
Sales Advisor
H Samuels
2019.11 - 2019.12
Sales advisor
Selfridges
2019.05 - 2019.09
Crew Member
McDonald’s
2018.07 - 2018.10
GCSE -
Whalley Range High School