Summary
Overview
Work history
Education
Custom
Timeline
Generic

Sofiya Hamid

Marple,Stockport

Summary

I am best described as a driven, passionate and supportive individual. My bubbly and charismatic personality allows me to perform best in busy working environments and to navigate challenging workloads. I believe that every action has the ability to positively impact someone, in one way or another and this is a belief that is central to who I am. I implement this in my everyday life. In my spare time away from my studies and work, I am an avid fitness enthusiast and spend my evenings training at the gym, playing sports and cycling around the city as well as spending quality time with my family and friends.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Admissions Administrator

Spire Healthcare
01.2025 - 04.2025
  • Handling and processing the large influx of NHS referrals being received by the hospital via the NHS E-referral system.
  • Communicating with GP's and other referring organisations regarding patient referrals including process updates and rejections.
  • Independently, managing my daily and ongoing workload effectively to prioritise tasks in order of priority.
  • Managing consultant clinic schedules and booking appointments for new and existing patients using SAP.
  • Working as part of team to delegate tasks and cohesively manage responsibilities.
  • Liaising with other teams and members of the hospital such as consultants, secretaries, nurses and other administrative teams to provide effective services and high-quality patient care.
  • Creating umbrella funding accounts for each patient both manually and using a BOT software.
  • Using a wide range of software and programmes to carry out different functions such as tracking and logging patient file locations, accessing and creating theatre schedules, accessing radiology referrals, creating and viewing requests to images for consultants.
  • Using excel spreadsheets to track patient pathways and to organise other large amounts of data.
  • Processing appointment outcome forms to keep patients up to date with their care pathway.
  • General administrative tasks.
  • Proficiency with Microsoft word, excel, outlook (emails), Teams, SAP.

Dental Receptionist

151 Dental ltd
09.2023 - 01.2024
  • Welcoming existing and enquiring patients to the practice in a friendly and professional manner, ensuring a positive first impression to the practice.
  • Providing front of house assistance for patients and prospective patients.
  • Reassuring nervous patients upon arrival and helping them to feel at ease during their wait.
  • Updating patient records and documentation, ensuring accuracy and confidentiality in compliance with the relevant policies and regulations.
  • Liaising with laboratories and other dental services to arrange appointments and other services.
  • Organising, rearranging and booking new appointments using the EXACT software.
  • Proficiently using the EXACT dental software and managing/prioritising tasks to ensure efficient workflow.
  • Maintaining the upkeep of the waiting area and reception area including the sanitisation of displays and the seating area as well as replenishing of stock and necessary supplies.
  • Answering incoming calls, emails, addressing patient enquiries and providing relevant information.
  • Handling and processing payment cash, card and online payments, managing cash flow and financial records.
  • Communicating effectively with members of the practice team including practice manager, dentists, dental hygienist and dental nurses to ensure smooth patient flow, effective care and efficient operations.
  • Managing patient appointments, coordinating schedules and handling cancellations/rescheduling efficiently.
  • Facilitating check-in and check-out procedures smoothly to ensure minimal wait times.
  • Providing general administrative support to the dental practice team, including filing, data entry, and office supply management.
  • Sending appointment reminders via phone, email, or text to reduce no-show rates and ensure punctual patient attendance.
  • Triaging dental emergency appointments and documenting all relevant information as well as providing reassurance and relevant dental advice to address patient concerns.
  • Addressing and resolving patient concerns and complaints promptly, ensuring high levels of patient satisfaction.

Qualified Dental Nurse

Dash dental care/Stamford dental care (Aspiration Training)
01.2020 - 04.2022
  • Supporting and encouraging patients before and during dental procedures in order to provide comfort for them and ease their anxieties.
  • Providing effective chairside assistance in surgery for a range of treatments including, restorations, fixed and removable prosthesis preparations and fittings, minor oral surgery, scale and polishes and oral health assessments.
  • Obtaining good knowledge of the equipment, materials and instruments needed for each dental procedure.
  • Completing administrative roles on the reception area using EXACT dental software: booking patient appointments and answering to any queries.
  • Providing oral health care advice to patients as well as relevant post operative advice.
  • Sterilisation of instruments using equipment such as a washer disinfector and autoclave.
  • Working efficiently as part of a team of health care professionals to provide quality, patient-focused dental care.
  • Effective disinfection of the surgery after aerosol and non-aerosol procedures.
  • Providing emergency care/first aid when necessary.

Customer Advisor

Liz Earle
11.2021 - 03.2022
  • Enthusiastically greeting new as well as regular customers to the store and making them feel welcomed.
  • Carrying out advanced skin school training to expand my knowledge of the science of the skin and product expertise.
  • Providing skin services to demonstrate a range of products to customers to provide a luxury experience.
  • Confidently closing sales followed by swiftly wrapping and packaging orders.
  • Meeting and exceeding daily/weekly targets while also assisting other members of the team with this.
  • Maintaining and restocking merchandise displays.
  • Working collaboratively with other team members to ensure responsibilities are shared out evenly and ideas are heard.
  • Use my passion for skincare to engage shoppers and encourage them to try promotional products.
  • Working resiliently throughout the busy Christmas period and pushing sales to meet Christmas targets.

Sales Advisor

H Samuels
11.2019 - 12.2019
  • Working hard to serve and assist customers during the busy Christmas period.
  • Maintained and organized stock room.
  • Maintaining and cleaning jewellery displays to ensure a luxury and high-quality feel of the store.
  • Enthusiastically serving customers at tills and gift wrapping their purchase.
  • Patiently guiding customers towards finding the right item for their needs.
  • Quickly learning about the various brands and products instore to ensure that I can offer insightful assistance.

Sales advisor

Selfridges - Dress edit
05.2019 - 09.2019
  • Developed a new set of skills to accompany my role in luxury sales: such as etiquette, reliability, excellent communication.
  • Maintained and organized stock room.
  • Maintaining Floor and dress standards.
  • Serving customers at tills and gift wrapping their purchase.
  • Assisted customers and their queries with my vast store knowledge.
  • Most importantly: guided and worked with customers committedly to find their perfect dress/product and leave satisfied with their purchase.

Crew Member

McDonald's
07.2018 - 10.2018
  • Progressed very quickly to be able to work on most areas in the restaurant and was able to keep up and thrive in the fast-paced environment.
  • Developed valuable customer skills and patience especially with difficult customers and was able to remain calm in all situations.
  • Used till system efficiently during peak times.
  • Assisted customers in difficulty to ensure ultimate customer satisfaction.
  • Ensured I provided a friendly, exciting customer experience to all.

Education

Access to HE Diploma - Combined and Medical sciences

UCEN
09.2021 - 05.2022

Level 3 Diploma - undefined

Dental Nursing
01.2022 - 12.2022

GCSE's - English Language, Chemistry, English Literature, Mathematics, Physics, Biology, French, Religious Studies, History

01.2018 - 12.2018

Custom

  • The Duke of Edinburgh Bronze award
  • NCS The challenge accreditation

Timeline

Admissions Administrator

Spire Healthcare
01.2025 - 04.2025

Dental Receptionist

151 Dental ltd
09.2023 - 01.2024

Level 3 Diploma - undefined

Dental Nursing
01.2022 - 12.2022

Customer Advisor

Liz Earle
11.2021 - 03.2022

Access to HE Diploma - Combined and Medical sciences

UCEN
09.2021 - 05.2022

Qualified Dental Nurse

Dash dental care/Stamford dental care (Aspiration Training)
01.2020 - 04.2022

Sales Advisor

H Samuels
11.2019 - 12.2019

Sales advisor

Selfridges - Dress edit
05.2019 - 09.2019

Crew Member

McDonald's
07.2018 - 10.2018

GCSE's - English Language, Chemistry, English Literature, Mathematics, Physics, Biology, French, Religious Studies, History

01.2018 - 12.2018

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Sofiya Hamid