Coordinating guest arrivals, managing reservations, and providing a professional first point of contact for a diverse clientele
Ensuring a seamless flow between the bar and dining areas while maintaining service standards
Monitored dining paces and collaborated with the floor team to ensure efficient table turnovers without compromising the guest experience
Managed phone and walk-in inquiries while resolving booking overlaps or special requests
Waitress
The Lime Tree Hotel
London, Belgravia
09.2024 - 02.2025
Anticipated and managed diverse guest requests, ensuring a seamless flow from arrival to departure in a fast-paced dining environment
Managed guest requests and ensured seamless dining experiences
Developed multitasking and teamwork skills while working under pressure
Restaurant onboarding
Eous Technologies ltd
Belgrade, Serbia
06.2023 - 11.2023
Gladni is a food delivery service where I worked in restaurant onboarding. My role was to meet with various restaurant owners and showcase the app, as well as to sign them up and to get feedback about their needs in order to aid the development of the app.
Education
Bachelor of Science - Psychology
London South Bank University
London, England
09.2024 -
Skills
Health and safety standards
Service delivery
Customer service
Communication
Organisational skills
Adaptability
Web development
Social media management
Availability
I am in London on a study visa, meaning I can only work part time.