Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Sofie Matta

Eye,Suffolk

Summary

Dedicated professional with a strong focus on customer empathy and persuasive selling style, ensuring efficient work pace and order accuracy assurance. Demonstrates exceptional skills in handling complaints tactfully and promoting inclusivity, while maintaining patience and composure in all customer interactions. Proficient in managing online orders with punctuality and reliability, adhering to hygiene protocols, and multitasking efficiently. Committed to enhancing customer satisfaction through attentive listening and literacy in English.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Online seller

Vinted
Eye, Suffolk
07.2024 - Current
  • Managed product listings by taking high-quality photographs and writing engaging descriptions.
  • Responded to customer inquiries promptly, ensuring a high level of service and satisfaction.
  • Facilitated transactions by coordinating shipping and handling details for sold items.
  • Listed new items, boosting online store visibility.
  • Packaged goods to ensure safe transit and product integrity.
  • Negotiated supplier contracts for better product pricing.
  • Resolved disputes with buyers tactfully, fostering good relationships and repeat purchases.
  • Presented clear, accurate item photos which led to fewer misinterpretations about product quality or condition .
  • Achieved higher customer satisfaction with prompt delivery service.
  • Handled customer complaints for improved seller reputation.
  • Responded promptly to buyer enquiries for enhanced customer service levels.

Takeaway assistant

Lee's Cottage
Eye, Suffolk
11.2024 - 01.2025
  • Assisted customers in placing takeaway orders ensuring accurate and efficient service.
  • Handled cash transactions and processed payments using point-of-sale systems.
  • Supported kitchen staff by packaging orders and preparing items for collection.
  • Communicated effectively with team members to ensure timely order fulfilment.
  • Prepared takeaway orders to meet high-volume demands during peak hours.
  • Demonstrated flexibility in shifts, provided coverage on holidays or busy days when needed most.
  • Delivered excellent customer service to foster repeat business.
  • Communicated effectively with customers over the phone, reduced misunderstandings regarding orders.


Nursery apprentice

Debenham Roundabout Nursery
Debenham, Suffolk
06.2024 - 06.2024
  • This was for my high school work experience.
  • Assisted in daily care routines for children, ensuring a safe and nurturing environment.
  • Planned and participated in educational activities that promoted children's development and creativity.
  • Collaborated with team members to maintain a clean and organised nursery space for optimal learning.
  • Supported the implementation of health and safety protocols, contributing to a secure atmosphere for children.
  • Organised resources and materials for various activities, ensuring accessibility for both staff and children.
  • Monitored children's behaviour and provided guidance to promote positive interactions among peers.
  • Assisted in managing conflicts between children using effective communication strategies.
  • Facilitated games and other recreational activities for children's enjoyment and development.
  • Aided in keeping nursery tidy, promoting a clean and organised learning environment.
  • Provided comfort to distressed children, ensuring their emotional well-being.
  • Fostered creative expression amongst children through arts and crafts.

Education

GCSEs - 5 GCSEs

Debenham High School
Debenham, Suffolk
09.2020 - 05.2025

Skills

  • Customer empathy
  • Persuasive selling style
  • Efficient work pace
  • Handling complaints tactfully
  • Patient customer interaction
  • Managing online orders
  • Punctuality and reliability
  • Multitasking efficiency
  • Patience and composure
  • Literacy in english
  • Listen attentively
  • Order accuracy assurance
  • Promoting inclusivity
  • Hygiene protocols adherence

Accomplishments

I was a peer mentor in high school, this role involved supporting younger students with their mental health and their experience in high school. I was also on the green team, this involved helping make the school more environmentally friendly. Both of these roles included regularly attending meetings, which have improved my confidence in talking and communicating with others.

Affiliations

  • music, sketching, spending time with friends and family, cooking, baking.

Timeline

Takeaway assistant

Lee's Cottage
11.2024 - 01.2025

Online seller

Vinted
07.2024 - Current

Nursery apprentice

Debenham Roundabout Nursery
06.2024 - 06.2024

GCSEs - 5 GCSEs

Debenham High School
09.2020 - 05.2025

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Sofie Matta