Sofia Isabella Vassallo

• Identified opportunities for HSpa sales, converting leads into bookings and memberships.
• Handled incoming HSpa enquiries, managing residential package conversions from initial contact to follow-up.
• Collaborated with Spa Manager, General Manager, Director of Sales and marketing teams to develop promotions across social media, website, and OTAs.
• Communicated offers clearly to Reception and hotel staff to ensure seamless guest booking experiences.
• Sourced new leads proactively while promoting Spa and membership opportunities.
• Scheduled tours for potential members and Spa clients to showcase facilities.
• Created marketing campaigns targeting increased membership and spa sales.
• Managed Spa Diary effectively, maximising revenue through analysis of available slots and coordinating with the spa team.

• Oversaw and managed over 45 employees, ensuring effective team performance.
• Conducted quarterly reviews to assess employee development and training needs.
• Reported directly to Regional General Manager on departmental progress and challenges.
• Created comprehensive business and financial reports alongside various administrative tasks.
• Facilitated regular development sessions to enhance team skills and meet sales targets.

Supported apprentices daily, promoting welfare and safeguarding practices.

• Achieved and exceeded revenue targets through strategic planning and execution.

Maximised revenue opportunities while maintaining a strong focus on customer service.

• Supported Spa Manager in ensuring efficient operations of treatment department.
• Oversaw team of over 45 employees, maintaining high professional standards.
• Conducted quarterly reviews to assess performance and identify areas for improvement.
• Facilitated regular development sessions to enhance team skills and knowledge.
• Compiled business and financial reports alongside various administrative tasks.