Sofia Tapia

Played a pivotal role in collaboratively creating and delivering value-based solutions within company capabilities to meet current and future customer and organizational needs. Demonstrated a proactive approach in strengthening client relationships through effective consultation, ensuring overall satisfaction and success. Successfully managed inbound leads, skillfully progressing to outbound lead generation and direct sales. Placed a strong emphasis on product adoption and identified strategic expansion opportunities, contributing to customer loyalty, recurring revenue, and overall growth. Maintained consistently high levels of customer engagement, actively addressing pain points to drive retention and upsell potential.

Managed social media channels and supported Salesforce execution. Integral role in marketing initiatives, contributing to campaigns and reporting metrics. Oversaw administrative tasks for Sales & Marketing, including events, meetings, and budget tracking. Supported Sales in client management and operational tasks. Operated efficiently in a fast-paced sales environment with diligence and flexibility. Excelled in multitasking, displaying high computer literacy in Excel and PowerPoint. Proven team player with excellent communication skills.

Conducted private English lessons for groups of 4-8 individuals, emphasizing interactive learning. Delivered customized private lessons for corporate clients, including Falabella and Adessa, focusing on practical communication skills and language proficiency aligned with business needs