Sofia Suharnikova
London
Summary
Highly versatile professional with experience across diverse industries seeking an administrative role. Demonstrated ability to deliver excellence in both luxury environments and community-driven initiatives. Strong skills in administrative support and customer service, with a proven track record of meeting high expectations. Independent worker with outstanding abilities in various aspects of administrative support and customer service.
Overview
7
7
years of professional experience
Work History
Career Break
Maternity Break
06.2021 - 03.2024
Elite Personal Trainer and Receptionist (self-employed)
TotalFit 375 Kensington High Street
08.2019 - 06.2021
- Welcome members and Check-In; appointment management, schedule and manage appointments for spa treatments, personal training sessions, and other services.
- Confirm bookings and handle cancellations or rescheduling requests.
- Guest Assistance, provide information about gym and spa facilities, services, and promotions.
- Customer Service
- Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
- Facility Tours/Client Induction; highlight key features of the facilities and health and safety procedures.
- Client assessment and programme design; evaluate clients fitness levels and set goals, create personalised exercise plans.
- Client education; support and motivate clients to enforce healthy habits and lifestyle choices
- Exercise instruction; demonstrate and guide safe exercise techniques.
- Administrative Duties; Maintain accurate records of guest interactions, memberships, and appointments.
- Handle administrative tasks such as filing, data entry, and processing payments.
- Communication and coordination: communicate effectively with other departments (e.g., spa therapists, personal trainers) to ensure smooth operations.
Elite Personal Trainer and Receptionist (self-employed)
TotalFit Lillie Square
07.2017 - 11.2017
- Same duties as above
Front of House Admin
Dukes Meadows Tennis Academy (Chiswick)
02.2017 - 07.2017
- Use of corporate booking and payment systems
- Receiving all incoming calls and ensuring all bookings and enquiries are dealt with
- Welcome visitors and provide advice and directions to relevant department
- Opening and closing responsibilities
- Handling cash and use of PDQ
- Maintain health and safety procedures including fire drills and evacuations
- Maintaining the high presentation standard of the reception area
Education
Bachelor of Science - Health And Physical Education
St. Mary’s University Twickenham
London, United Kingdom07.2020
Sports Studies
Kensington & Chelsea College
London, United Kingdom06.2017
QCF Level 2&3 Diploma in Health and Fitness (16 modules) - Personal Trainer & Fitness Instructor
The LCBT
London, United Kingdom07.2015
BTEC Diploma (19 Modules) - Business Administration
Westminster Kingsway College
London, United Kingdom06.2010
Skills
- Russian and English as native languages
- Computer applications such as Microsoft Word, Excel, Email, Teams, Zoom, Google apps etc
- Outstanding written and spoken communication skills
- Ability to adapt to customer needs
- Problem solving, analytical
- Team effort
- Strong independent working skills
- Office Equipment Maintenance
- Appointment Scheduling
- Confidential information management
- Client Relations
- Facilities Management
References
Available upon request.
Languages
English, Russian
Native language
Timeline
Career Break
Maternity Break
06.2021 - 03.2024
Elite Personal Trainer and Receptionist (self-employed)
TotalFit 375 Kensington High Street
08.2019 - 06.2021
Elite Personal Trainer and Receptionist (self-employed)
TotalFit Lillie Square
07.2017 - 11.2017
Front of House Admin
Dukes Meadows Tennis Academy (Chiswick)
02.2017 - 07.2017
Bachelor of Science - Health And Physical Education
St. Mary’s University Twickenham
Sports Studies
Kensington & Chelsea College
QCF Level 2&3 Diploma in Health and Fitness (16 modules) - Personal Trainer & Fitness Instructor
The LCBT
BTEC Diploma (19 Modules) - Business Administration
Westminster Kingsway College
Similar Profiles
Saloni SaloniSaloni Saloni
Career Break at Maternity BreakCareer Break at Maternity Break
Shiwani YadavShiwani Yadav
Fulltime Parenting | Completed Workday HCM Course at Maternity BreakFulltime Parenting | Completed Workday HCM Course at Maternity Break
Miruna BalasubramanianMiruna Balasubramanian
Maternity Cover at Maternity BreakMaternity Cover at Maternity Break