Sofia Stavrou
Loudwater
Summary
Highly motivated Senior Account Manager offering a comprehensive background in Marketing, customer-facing roles, and strategic planning. Dedicated, hard worker with the flexibility to tackle any situation that arises. I pride myself on being a team player, building strong relationships, and providing support to people who need it. I am a confident, polite, organised, and personable individual who adapts quickly to any situation. I enjoy working with people and am always looking to learn new skills and/or take on new challenges.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work history
Senior Account Manager
Hunter Design
Windsor , Berkshire
07.2022 - Current
- Develop comprehensive cost proposals and manage forecasting figures
- Create detailed briefs for studio teams to ensure project alignment
- Conduct client calls and maintain consistent client liaison
- Build and nurture strong client relationships
- Attend creative pitches and deliver persuasive presentations
- Collaborate directly with the executive chairman across multiple projects
- Coordinate effectively with creatives, artworkers, and strategy teams
- Cultivate strong relationships with internal and external stakeholders
- Maintain meticulous daily timesheets for accurate project and budget tracking
- Process client amendments, perform quality checks, and guide studio teams
- Analyse floorplans and liaise with clients' technical teams
- Manage diverse marketing deliverables including hoarding, brochures, print materials, websites, and social media assets
Account Executive/Interim Studio Manager
Fluro Ltd
01.2021 - 07.2022
- Worked with all three ‘pods' in the client services team on a variety of projects for different accounts/clients
- Managing client expectations, solving any problems, and making sure deadlines are met
- Booking jobs in from the client services team for the studio team, prioritising big projects, and making sure projects are delivered in time for client needs
- Managing the studio workload on a day-to-day basis
- Writing briefs to ensure the creative team understands the client's work
- Monitoring work progress from the studio, and keeping in contact with clients at all stages
- Prioritising workload
- Retaining existing clients through strategic service, excellent results, and successful work
- Client invoicing / Client quotes
- Meeting clients to discuss their creative needs
Marketing Executive
Key Surgical UK
08.2020 - 12.2020
- Company Overview: (Contract)
- Establishing a product structure for the UK and Germany
- Collating all product information for the UK and Germany
- Content creation for catalogues and leaflets
- Website review – Analysing, images, descriptions, and all products
- Outcome of the project was to have a complete product bible, for both UK and EU markets
- (Contract)
Marketing Executive
Avery UK
03.2019 - 07.2020
- Digital
- Distribution and performance analysis of the monthly newsletter
- SEO and Keyword analysis across UK products
- Creation and delivery of product content across all UK digital spaces
- Ownership and allocation of all UK product imagery
- Identifying growth opportunities on Amazon
- Writing content for social media, Web, and product attributes
- Uploading articles to the core website
- Trade Marketing
- Main point of contact for digital agencies
- Working on Marketing campaigns, from brief to delivery
- Collaboration with sales, supply chain and marketing agencies to ensure smooth running of any marketing activities
- Presenting Marketing annual plan to the commercial team
- Producing the annual catalogue, maintaining strict budgets and minimal amends
- Proof reading customer catalogue pages and digital marketing as well as checking brand guidelines
- Management of sample pack, inbox flyer and other marketing collateral requirements
- Budget handling for Trade Marketing, office supplies and facilities
- Attending customer meetings and building relationships to utilise annual Marketing plan
- Events
- Logistical management of Global and European marketing meetings; booking the venue, accommodation, and travel for all attendees
- Organising the agenda alongside the Marketing Director, and ensuring representation by each country throughout the day
- Assisting the Managing director with admin; including hotel bookings, lunches, global meeting organisation, transport, fun activities
- Attending trade shows to demonstrate Avery products with an aim to increase trade customers
- Organisation of all sales materials needed for the event, including commissioning the graphic design, printing, stand concept and stand build
- Negotiated contracts with hospitality vendors
Marketing Assistant
Avery UK
04.2016 - 03.2019
- Web content creation for our website and customers
- Distribution and performance recording of regular newsletter
- New product development support for product managers
- Co-coordinating key internal/external meetings
- Briefing agencies on numerous Marketing collateral
- Managed complete database of all files, contacts, and project materials
- Coordinated with vendors to complete projects according to schedule and specifications
- Developed and oversaw internal and external events
Customer Service Representative
Avery UK
01.2016 - 04.2016
- Handling customer calls and queries, invoices, updating key management spreadsheets
- Responding to customer service emails, making sure customers received the best service
- Worked alongside the marketing team helping with a wide range of tasks and projects
- Interacted with customers via email and over the phone to expedite orders
- Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction
Education
GCSE - GCSE
The Beaconsfield School
B-Tec - Social Media Course
The Henley College
Skills
- Budget management
- Time management
- People
- iOS and MAC OS X proficiency
Affiliations
- Crafting
- Socialising
- Puzzles
- Making Cards
- Nails
Timeline
Senior Account Manager
Hunter Design
07.2022 - Current
Account Executive/Interim Studio Manager
Fluro Ltd
01.2021 - 07.2022
Marketing Executive
Key Surgical UK
08.2020 - 12.2020
Marketing Executive
Avery UK
03.2019 - 07.2020
Marketing Assistant
Avery UK
04.2016 - 03.2019
Customer Service Representative
Avery UK
01.2016 - 04.2016
B-Tec - Social Media Course
The Henley College
GCSE - GCSE
The Beaconsfield School
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