SOFIA KHELIL
London
Summary
Results-oriented professional with expertise in employability, recruitment, and account management. Demonstrated success in leading teams, managing large-scale recruitment initiatives, and building strategic partnerships with national employers. Skilled at driving growth, optimising processes, and leveraging data-driven insights to boost performance. Passionate about fostering operational efficiency and cultivating a high-performance work culture through leadership, motivation, and coaching.
Overview
8
8
years of professional experience
Work History
Account Executive
Reed.co.uk
03.2024 - Current
- Developed and implemented a proactive account management strategy that resulted in a 10% increase in targeted account renewals
- Prepared and presented financial reports to executive management, providing insights that enabled informed decision-making
- Identified and pursued new business opportunities that resulted in the acquisition of ten new accounts in the first month
- Participated in industry events to promote the company's products and services
- Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals.
Regional Account Manager
Maximus UK
05.2022 - 03.2024
- Planned and executed large-scale recruitment job events and social events, coordinating with cross-functional teams and external suppliers
- Drove development and execution of account plans with National employers to establish shared goals and deliver on agreed objectives, achieving growth in volume, quality, and conversion rates
- Worked closely with operations, supply chain, and business managers to develop regional plans, coordinate external resourcing, and serve as the main contact for all employer enquiries
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement.
Employment Advisor
Maximus UK
11.2021 - 05.2022
- Analysed and reported on key recruitment metrics, providing insight into the effectiveness of recruitment efforts
- Managed a full calendar through effective scheduling and client meetings
- Maintained 100% compliance with all quality standards
- Provided critical support with file checks and addressing team queries to ensure adherence to compliance
- Was offered a promotion after 6 months due to exceeding Business Development / job start KPIs.
Assistant Store Manager
Three UK
05.2021 - 11.2021
- Analysed sales and inventory data to identify areas of improvement and maximise profitability
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained sales integrity through oversight of till balances, cash handling, and meticulous banking
- Monitored store performance, providing regular reports to higher management
- Conducted weekly sales meetings to provide guidance and review progress, resulting in improvement in team morale and consistency in hitting targets.
Assistant Store Manager / Interim General Manager
Carphone Warehouse
01.2019 - 05.2021
- Was promoted to Interim Store Manager
- Organised product launch days inviting customers to experience new devices and services
- Provided weekly work schedules to employees to accommodate business demands and annual leave requests.
- Analysed sales and inventory data to identify areas of improvement and maximise profitability
- Managed store operations, ensuring compliance with all applicable laws and regulations
- Motivated and empowered colleagues through 1-to-1s and by designing incentives aligned to hitting store targets
- Responsible for training staff in FCA regulated products.
- Interviewed, hired, and trained associates and equipped to comply with company policies and procedures.
Sales Consultant
Carphone Warehouse
05.2018 - 01.2019
- Drove sales results by expertly processing contracts for phones, SIMs, and regulated insurance services
- Consistently met and exceeded challenging sales targets through customer-focused product consultations
- Was offered a promotion to Assistant Store Manager in 8 months.
Sales Consultant
THREE UK
01.2017 - 08.2017
- Closed 120 sales deals in the last quarter, exceeding the sales quota by 12%
- To assist colleagues and managers in achieving bonus consistently
- Attained 100% Customer Satisfaction consistently for the quarter which is 7% above target.
Education
Bachelor of Arts, Marketing Communications -
The University of Westminster
05.2021
Skills
- Performance Analysis
- Leadership and Management
- KPI focused
- Contract Negotiation
- Business Development
- Power BI / Salesforce Proficient
- Microsoft Office Proficient
- Employee Management
- Policy Implementation
Languages
French
Arabic
English
Timeline
Account Executive
Reed.co.uk
03.2024 - Current
Regional Account Manager
Maximus UK
05.2022 - 03.2024
Employment Advisor
Maximus UK
11.2021 - 05.2022
Assistant Store Manager
Three UK
05.2021 - 11.2021
Assistant Store Manager / Interim General Manager
Carphone Warehouse
01.2019 - 05.2021
Sales Consultant
Carphone Warehouse
05.2018 - 01.2019
Sales Consultant
THREE UK
01.2017 - 08.2017
Bachelor of Arts, Marketing Communications -
The University of Westminster
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