Sofia Habte
London
Summary
I am a multilingual professional fluent in Arabic, English, Tigrinya, and with advanced skills in Amharic and Tigre, bringing over 7 years of experience in customer service. With extensive volunteer experience at Chelsea & Westminster Hospital, including working with children on the pediatric ward, I am skilled at creating welcoming and safe environments for children and families. My strong communication abilities and empathetic approach ensure an enjoyable and seamless experience for all guests.
Overview
7
7
years of professional experience
Work history
Patient Responder (Volunteer)
Chelsea & Westiminster Hospital
London
09.2022 - 01.2025
- Facilitated seamless communication between patients and healthcare providers by providing precise translations, ensuring patients' concerns were effectively conveyed and addressed with sensitivity
- Leveraged multilingual abilities, including Arabic, to overcome cultural and linguistic barriers, promoting trust and fostering a more inclusive healthcare experience for non-English-speaking patients
- Kept children accompanied and entertained while they awaited their appointments, engaging them with activities such as drawing, puzzles, and story reading
- Invited to attend the NHS 75th Anniversary celebration in recognition of my dedication and hard work, having contributed over 1,000 volunteer hours in a short period, demonstrating my exceptional commitment to patient care
- Adapted quickly to sudden patient needs, such as offering mobility assistance or calming distressed individuals, showcasing problem-solving abilities and maintaining composure in high-pressure environments
- Provided empathetic emotional support to patients during their hospital stays, easing their stress and fostering a supportive environment that improved their engagement with medical staff
ISS hostess (Volunteer)
Chelsea & Westminister Hospital
London
09.2022 - 01.2025
- Assisted patients with eating, such as cutting food or providing encouragement, demonstrating compassion and patience while addressing individual needs
- Monitored patients' meal intake and promptly reported concerns such as lack of appetite or hydration to nursing staff, supporting early intervention and improved care outcomes
- Built rapport with patients by engaging in meaningful conversation, enhancing their emotional well-being and contributing to a more positive recovery environment
- Collaborated closely with nurses and healthcare assistants to ensure patients' non-medical needs were met, showcasing effective teamwork and an understanding of holistic patient care
- Maintained a clean and organised environment during meal services contributing to a safe hospital setting
Catering assistant
CareUK
London
09.2017 - Current
- Prepared and served meals to residents, adhering to dietary requirements, allergen protocols, and nutritional guidelines to support their health and well-being
- Maintained cleanliness and hygiene standards in the kitchen and dining areas, ensuring compliance with food safety regulations
- Collaborated with the care team to ensure residents' mealtime needs were met, including assisting with specialised dietary requirements or food preparation
- Provided excellent customer service by engaging with residents during meals, fostering a positive dining experience
Meet and Greet Host (Volunteer)
Royal Marsden Hospital
Chelsea
02.2023 - 02.2024
- Welcomed and reassured patients and visitors, creating a friendly and supportive environment to alleviate anxiety and ensure a positive experience at Royal Marsden Hospital
- Guided patients to the correct wards or clinics, personally walking them to appointments when necessary, ensuring seamless navigation across the hospital
- Monitored and communicated updates regarding clinic closures and location changes to ensure patients were informed and on time for their appointments
- Directed patients and visitors to key hospital services such as restrooms, cafes, and transport links, contributing to a smooth and efficient hospital visit
- Reported feedback and issues to the front-of-house team, acting as a proactive liaison between patients and hospital staff to resolve concerns promptly
Support worker (Volunteer)
Age UK London
01.2022 - 01.2024
- Supported elderly clients with weekly exercise routines, promoting their physical health, mobility, and independence
- Provided mobility assistance, including aiding wheelchair users, ensuring clients could participate in activities safely and confidently, reflecting a patient-focused mindset
- Tailored communication for clients with speech impairments by adopting a clear and patient approach, enhancing their ability to express needs and engage in conversations
- Catered to clients' individual needs, such as grocery shopping and assisting with daily activities, showcasing reliability, adaptability, and a commitment to holistic care
- Worked closely with families and Age UK coordinators to create personalised care plans, ensuring a collaborative approach to meeting clients' physical and emotional needs.
Care assistant
Ellesmere Care Home
London
06.2019 - 06.2020
- Provided personal care to residents, including hygiene assistance, toileting, and incontinence management, ensuring dignity and comfort at all times
- Monitored residents' health and well-being, promptly reporting changes to nursing staff to ensure timely medical attention and care adjustments
- Encouraged residents to maintain a healthy diet and stay hydrated, reinforcing positive health habits and improving overall well-being
- Built meaningful relationships with residents through regular conversations and emotional support, reducing feelings of isolation and improving quality of life
- Maintained detailed records, including MAR charts, daily logbooks, and care plans, ensuring accurate documentation for seamless handovers and compliance with regulations.
Customer service assistant
Boots
London
05.2018 - 11.2018
- Enhanced customer satisfaction by effectively managing and resolving complaints, improving communication skills and fostering long-term customer loyalty
- Assisted customers with product inquiries for enhanced shopping experience
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Organised stock shelves neatly to improve the overall appearance of the shop floor
- Collaborated well within a team setting, fostering a positive working atmosphere
Education
O-Levels - Arabic
Aqordat Secondary School Barka
O-Levels - English
Aqordat Secondary School Barka
O-Levels - Maths
Aqordat Secondary School Barka
04.2001 -
Skills
- Fast Learner
- Leadership
- Ability to Work Under Pressure
- Adaptability
- Teamwork
- Good Communication
Languages
Arabic
English
Tigrinya
Amharic
Tigre
Affiliations
- Cooking, learning languages and running
Timeline
Meet and Greet Host (Volunteer)
Royal Marsden Hospital
02.2023 - 02.2024
Patient Responder (Volunteer)
Chelsea & Westiminster Hospital
09.2022 - 01.2025
ISS hostess (Volunteer)
Chelsea & Westminister Hospital
09.2022 - 01.2025
Support worker (Volunteer)
Age UK London
01.2022 - 01.2024
Care assistant
Ellesmere Care Home
06.2019 - 06.2020
Customer service assistant
Boots
05.2018 - 11.2018
Catering assistant
CareUK
09.2017 - Current
O-Levels - Maths
Aqordat Secondary School Barka
04.2001 -
O-Levels - Arabic
Aqordat Secondary School Barka
O-Levels - English
Aqordat Secondary School Barka
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