SOFIA GUERSS
Summary
Detail-oriented Sociology graduate with four years in customer-facing roles and youth coaching. Skilled in managing multiple priorities, maintaining accurate documentation, and fostering collaboration among diverse groups. Trained in data analytics with a Google Data Analytics Professional Certificate, specialising in Excel data analysis, reporting, and evidence-based recommendations.
Overview
3
3
Languages
3
3
years of post-secondary education
6
6
years of professional experience
Work history
Retail Assistant
Savers
2023.03 - 2026.09
- Deliver customer service in a fast-paced retail environment while managing stock displays and processing transactions.
- Identify customer needs and recommend products that increase basket size.
- Maintain visual merchandising standards and ensure product availability on the shop floor.
- Recognised as one of the branch's top upsellers, increasing average transaction value by identifying customer needs and recommending complementary products.
Basketball Coach & Player
Ayr Storm
2020.06 - 2024.06
- Planned and delivered structured coaching sessions for young athletes.
- Monitored individual progress and adapted coaching methods to meet different development needs.
- Built positive relationships with players, parents, officials and volunteers.
- Assisted with tournament organisation and club administration.
- Managed equipment and logistical arrangements for training sessions.
- Researched and introduced new coaching methods to support player performance.
- Completed Child Wellbeing & Protection in Sport training.
Team Member
M&Co
2022.10 - 2023.03
- Supported stock control and inventory management, maintaining accuracy across daily operations.
- Resolved customer enquiries through effective communication and practical problem-solving.
- Maintained accurate records and demonstrated strong attention to detail.
- Worked collaboratively with colleagues to support operational objectives.
Front of House Staff
Monkton Lodge Restaurant
2021.10 - 2022.03
- Coordinated multiple responsibilities while maintaining accuracy and service standards during busy periods.
- Worked collaboratively with colleagues to ensure efficient service delivery.
- Demonstrated professionalism, adaptability and composure in a demanding customer-facing environment.
Sales Assistant
Sports Direct
2021.07 - 2021.09
- Delivered customer service in a high-volume retail environment.
- Responded professionally to customer enquiries and supported customers in finding appropriate solutions.
- Developed communication, interpersonal and conflict-resolution skills through regular customer interaction.
Education
BA (Hons) - Sociology
Open University
2023.10 - 2026.07
Google Data Analytics Professional Certificate -
Beginner's Digital Photography - undefined
Skills
- Analytical: Data collection & interpretation, spreadsheet analysis, , Reporting analysis
- Data entry proficiency
- Technical: Microsoft Excel, Microsoft Word, photography
- Analytical: Data collection & interpretation, spreadsheet analysis, Reporting analysis
- Performance metrics understanding
- Handling difficult customers
- Languages: English (fluent), French (fluent), Arabic (fluent)
- Professional: Communication, problem-solving, organisation, prioritisation, teamwork
Languages
English
Native
Arabic
Fluent
French
Fluent
Timeline
BA (Hons) - Sociology
Open University
2023.10 - 2026.07
Retail Assistant
Savers
2023.03 - 2026.09
Team Member
M&Co
2022.10 - 2023.03
Front of House Staff
Monkton Lodge Restaurant
2021.10 - 2022.03
Sales Assistant
Sports Direct
2021.07 - 2021.09
Basketball Coach & Player
Ayr Storm
2020.06 - 2024.06