Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sofia Ferreira

Aberdeen,Aberdeenshire

Summary

Dedicated professional with extensive expertise in customer service, complaint resolution, and data entry. Proficient in MS Office, prospecting and retention calls, and ensuring safety and security through emergency procedures, first aid, CPR certification, ID checks, CCTV monitoring, incident reporting, and premises patrol. Adept at welcoming visitors and serving as a key holder with a strong commitment to maintaining a secure environment. Career goal includes leveraging skills to enhance organisational efficiency and customer satisfaction.

Overview

30
30
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Security officer

Wilson James
Aberdeen, Aberdeen City
11.2024 - Current
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
  • Patrolled premises regularly, contributing to a safe work environment.
  • Ensured smooth traffic flow in the car park by directing vehicles efficiently.
  • Worked in security control room to continuously monitor CCTV feeds.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Identified safety risks by analysing reports and camera footage.

Campus Support Officer

Robert Gordon University
Aberdeen, Aberdeen
06.2018 - Current
  • Carry out regular internal/external patrols on foot/by vehicle of University sites and premises.
  • Monitor fire alarm & building management activations/intruder alarms.
  • Deal with disorders/intruders, escorting them from University premises if required.
  • Implement University procedures in Fire Safety, Health & Safety, First Aid, etc.
  • Assist in monitoring overnight experiments within the building at RGU as part of Health & Safety regulations.
  • Record and maintain accurate records and produce written reports of incidents. (Within the context of the Data Protection Act)
  • Assist students requiring support.
  • Undertake any relevant training necessary to the position.
  • Driving University vehicles when required.
  • Adapted to front- and back-office needs to maintain smooth reception services.

Administrative Assistant

Archie Foundation
02.2017 - 03.2017
  • As part of my work experience I had opportunity to work as administrative assistant
  • The tasks I performed were from businesses office such as filing, typing, copying, binding, scanning, accounting, etc.

Team Member

KFC Peterhead
09.2014 - 10.2015
  • Preparing and assembling KFC products to the expected standards quality: delivering fast, selling products, utilizing products knowledge and selling techniques.

Administrative Assistant

Canico, Primary School
09.2002 - 11.2012
  • I gave all the support to the school's head teacher and did all the administrative work during the year such as controlling the menus for pupils, ordering the ingredientes for the meals, answering phone, receiving and giving information to parents and supervising the cook and other school staff (non teachers)
  • I had to prepare and fill in all the documents needed to make school work, such as maintaining staff's records database, receiving parents payments, accounting, organizing several activities for pupils, archiving all the pupils educational and pedagogical records, and so on.

Laboratory Assistant

Laboratory of Agriculture, Forestry and Fishery
Portugal, Madeira Island, Funchal
07.1995 - 08.2002
  • I assisted with research activities of the species.
    Such as, collecting information of the population structure, sex ratio of species, off the coast of Madeira Island.
  • Weighed the species for quality control purposes.
  • Maintained clean working environments within laboratories and storage areas.
  • Carried out routine housekeeping tasks to maintain safe, clean, uncluttered work environment.
  • Handled samples in line with strict laboratory procedures using appropriate PPE.

Education

IT for Administration and PC Passport Word Processing Financial and Cost Accounting - An Introduction -

North East Scotland College

Languages Academic English - undefined

North East Scotland College

A-Levels - Sciences

School of Goncalves Zarco
10.1995 - 06.1996

SCQF Level 4/5 - Business & Administration

North East Scotland College
Aberdeen, Aberdeen City
09.2017 - 06.2018

Skills

  • Customer Service
  • Complaint resolution
  • Data Entry
  • Prospecting and retention calls
  • MS office proficiency
  • Safety and security
  • Emergency procedures
  • First Aid and CPR certified
  • ID checks
  • CCTV monitoring
  • Incident reporting
  • Premises patrol
  • Key holder
  • Welcoming visitors

Certification

Highfield Award for Door Supervisor in the Private Security Industry(Scotland) at SCQF Level 6

Timeline

Security officer

Wilson James
11.2024 - Current

Campus Support Officer

Robert Gordon University
06.2018 - Current

SCQF Level 4/5 - Business & Administration

North East Scotland College
09.2017 - 06.2018

Administrative Assistant

Archie Foundation
02.2017 - 03.2017

Team Member

KFC Peterhead
09.2014 - 10.2015

Administrative Assistant

Canico, Primary School
09.2002 - 11.2012

A-Levels - Sciences

School of Goncalves Zarco
10.1995 - 06.1996

Laboratory Assistant

Laboratory of Agriculture, Forestry and Fishery
07.1995 - 08.2002

Languages Academic English - undefined

North East Scotland College

IT for Administration and PC Passport Word Processing Financial and Cost Accounting - An Introduction -

North East Scotland College

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Sofia Ferreira