Sofia Elliott
Bedfordshire,UK
Summary
Enthusiastic, energetic, resilient and hard-working University student with a strong background in customer service, retail and fashion. Looking for part time role during studies at evenings/weekends. Possesses a keen eye for contemporary fashion trends combined with excellent communication skills developed through professional performance training and international mentorship roles.
Proven ability to work in a team, manage customer relations, and handle stock efficiently.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Warehouse & Customer Services Assistant (Part-Time / Holidays)
80s Casual Classics Ltd
06.2019 - 06.2026
- Streamlined ecommerce operations by accurately picking, packing, and dispatching clothing and footwear orders
- Process returns and resolved customer queries to ensure a seamless, positive shopping experience
- Online Clothing Retailer
Retail Sales Assistant - 6 month contract
Edikted
03.2026 - 09.2026
- Help customers put together complete outfits.
- Helping store actively promote new arrivals, up-sell accessories, and work to hit both personal and store sales goals.
- Process payments accurately and efficiently at the till
- Keep the shop floor looking immaculate and true to the Edikted style
- Ensure rails, tables, and shelves are restocked with the correct sizes throughout the day.
- Maintain fitting rooms to a high standard, assisting customers with sizing and alternative choices.
- Deliveries: Assist in processing stock deliveries quickly and safely.
- Inventory: Move stock between the stockroom and the shop floor seamlessly
- Customer Experience & Sales
- Shop Floor & Visual Merchandising
- Stock Management
Camp Counsellor - Summer placement
Camp America
06.2025 - 09.2025
- Provided high-energy supervision, mentorship, and emotional support to groups of children in an international environment
- Led daily recreational schedules, including sports, arts, swimming, and team-building exercises
- Maintained daily routines, resolved group conflicts, and ensured strict adherence to health and safety standards
Education
BA - Content Creation
Brighton University
09.2026 -
BA (Hons) - Acting for Film
Chichester University
09.2025 - 04.2026
UAL Level 3 Extended Diploma - Performing and Production Arts
North Herts College (Hitchin)
09.2023 - 06.2025
BTEC Level 2 - Travel, Tourism & Events
North Herts College (Hitchin)
09.2022 - 06.2023
GCSEs - English Literature, English Language, Mathematics, Combined Science, Food & Nutrition, French, Geography, and Health & Social Care
Samuel Whitbread Academy
09.2019 - 06.2022
Skills
Customer Relations: Active listening, complaint resolution, positive brand representation
Retail Operations: Cash handling, POS systems, inventory management, merchandising
Logistics & Order Fulfilment: Picking, packing, stock organisation, quality control
Interpersonal Skills: Team collaboration, mentorship, cultural awareness, problem-solving
Customer Services, Business Skills, Marketing, Retail Management, UK Tourism
References
Available upon request
Hobbies and Interests
Passionate about fashion, on trend designs and social media/marketing., Lover of all music, theatre, concerts, sport and dancing., Enjoys creative writing, exploring new languages, and travelling to experience different cultures
Accomplishments
- LAMDA: 2-Week Intensive Introduction to Screen Acting (August 2024)
- Sylvia Young Theatre School: Summer School Intensive classes (July 2024)
- Emil Dale Academy: Cast member in public musical theatre productions, including Everybody's Talking About Jamie
- Academic Dedication Award: Honoured during remote learning periods for 100% online attendance and commitment
Timeline
BA - Content Creation
Brighton University
09.2026 -
Retail Sales Assistant - 6 month contract
Edikted
03.2026 - 09.2026
BA (Hons) - Acting for Film
Chichester University
09.2025 - 04.2026
Camp Counsellor - Summer placement
Camp America
06.2025 - 09.2025
UAL Level 3 Extended Diploma - Performing and Production Arts
North Herts College (Hitchin)
09.2023 - 06.2025
BTEC Level 2 - Travel, Tourism & Events
North Herts College (Hitchin)
09.2022 - 06.2023
GCSEs - English Literature, English Language, Mathematics, Combined Science, Food & Nutrition, French, Geography, and Health & Social Care
Samuel Whitbread Academy
09.2019 - 06.2022
Warehouse & Customer Services Assistant (Part-Time / Holidays)
80s Casual Classics Ltd
06.2019 - 06.2026