A person-centred professional with eight years of customer service experience and a BA in Anthropology. Skilled in communication, active listening, and data management. Seeking an opportunity to contribute to local initiatives and continue developing these skills.
Hi, I’m
Sofia Coutinho Ribeiro
Customer Assistant
London
Summary
Overview
9
years of professional experience
1
year of post-secondary education
Work History
Cult VisionLondon
Customer Service Representative
03.2023 - Current
Job overview
- Assisted customers in selecting eyewear, providing brand and price advice, while honing strong interpersonal and sales skills.
- Took responsibility for efficient management and organisation of customers' medical files, showcasing excellent organizational skills.
- Utilised Sumup for streamlined administrative tasks, significantly enhancing proficiency in data entry and digital tools.
- Leveraged Mailchimp for executing successful email marketing campaigns and maintaining effective customer communication.
- Produced detailed Excel reports for comprehensive data analysis and informed decision-making, showcasing strong analytical and reporting abilities.
- Collaborated closely with colleagues to optimize both customer satisfaction and sales, demonstrating effective teamwork and collaboration skills.
- Stayed well-informed about the latest trends and product knowledge in the independent eyewear industry, continuously expanding expertise to provide well-informed recommendations.
4peopleLondon
Fundraiser
08.2022 - 12.2022
Job overview
- Developed interpersonal skills by engaging with various agencies, including 4people and ZENfundraising, to obtain training and gain insights into diverse humanities-focused campaigns
- Aimed at persuading potential donors for non-profit organizations.- Successfully communicated and built relationships with stakeholders at both open and private sites, achieving a majority of positive feedbacks.
Monki StoreLondon
Sales Associate
05.2021 - 01.2022
Job overview
- Store Maintenance: Diligently tidied up the store, ensuring it remained organised and visually appealing at all times.
- Product Management: Expertly restocked products to ensure availability and a well-organized store layout.
- Point of Sale Management: Proficiently managed tills and handled various payment methods, ensuring accurate and secure transactions.
- Visual Merchandising: Actively contributed to visual merchandising efforts, enhancing the store's overall appearance and product presentation.
- Customer Service: Provided excellent customer service by assisting customers with inquiries, processing refunds, exchanges, and addressing their needs promptly.
- Team Collaboration: Actively collaborated with the team to achieve and surpass sales targets, contributing to the store's overall success.
PTWLondon
Junior Software QA Tester
04.2019 - 12.2019
Job overview
- QA Tester and Translator at Pole To Win (PTW), with a specialization in Portuguese to English game localization.
- QA Testing: Diligently conducted thorough QA testing to guarantee the accuracy and functionality of games and software, contributing to a seamless user experience.
- Linguistic Expertise: Applied linguistic expertise to translate content, ensuring a smooth and culturally relevant localization for English-speaking audiences.
- Collaborative Efforts: Collaborated closely with the QA team, proactively identifying and reporting bugs to facilitate continuous improvement in game quality.
Move ConcertsSão Paulo
Marketing Management Assistant
01.2015 - 01.2016
Job overview
- Developed Strong Communication Skills: Effectively liaised with customers and coordinated meetings and appointments to ensure a seamless and efficient flow of communication.
- Exceptional Organizational Abilities: Efficiently organized critical documents, contributing to a well-structured and orderly work environment, and enabling easy retrieval of information.
- Proficient Written Communication Skills: Demonstrated proficiency in written communication by creating comprehensive reports that accurately and effectively conveyed information.
Education
Goldsmiths University of LondonUnited Kingdom
Bachelor of Arts from Anthropology
09.2022 - Current
University Overview
Core modules:
- Visual, Digital and Media Cultures (2022-23) - Mark: 76%
Emphasis on cultural representation in film, photography and documentary & how new information technologies have altered the ways and extent to which we are able to ‘observe’ other cultures – but also examining/interpreting the visual products of different cultures: who the visual expresses, non-verbally, aspects of culture and cultural worldviews.
- Ways into Anthropology: Mark 66%
Introduces students to the key theoretical and methodological underpinnings of social anthropology, and to the debates that have been central to the discipline.
Skills
Sales expertise
undefinedTimeline
Customer Service Representative
Cult Vision
03.2023 - Current
Goldsmiths University of London
Bachelor of Arts from Anthropology
09.2022 - Current
Fundraiser
4people
08.2022 - 12.2022
Sales Associate
Monki Store
05.2021 - 01.2022
Junior Software QA Tester
PTW
04.2019 - 12.2019
Marketing Management Assistant
Move Concerts
01.2015 - 01.2016
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