Sofia Campomar

-Delivered exceptional client services aligned with luxury standards, ensuring seamless order management and delivery.
-Maintained brand tone of voice, upholding top-tier communication standards.
-Coordinated with Warehouse and Operations teams to prioritise shipments and address order discrepancies.
-Offered aftercare support for clients experiencing product issues, liaising with relevant entities.
-Recorded customer query types to analyse trends and enhance customer experience through efficiencies.
-Played pivotal role in launching Live Chat, achieving 54% user satisfaction rate in the first week.
-Assisted online clients with product inquiries, orders, and returns via email and live chat platforms.

-Collaborated with internal teams for efficient service delivery.

Initiated new project launch for Styling Advice service section of website.

-Increased brand loyalty by delivering exceptional customer service.

-Assisting with styling shoots for e-commerce site.

-Built rapport with potential customers during networking events, contributing to new business acquisition.

-Managed APPLE's digital asset operations, overseeing 1,000+ product detail pages and marketing assets.
-Collaborated with client partners to cut issue resolution time by 30%, boosting overall efficiency.
-Analysed compliance reports for more than 30 EU retailers, achieving a reduction in failures from 80 to 20 within four months.
-Enhanced publishing speed by 5%, generating an increase of 500 assets weekly.
-Leveraged website data for strategic decision-making, contributing to 10% improvement in asset performance.
-Upheld brand integrity through consistent product detail page images, ensuring a compliance rate of 95%.

-Oversaw daily operations, ensuring consistency in quality and service delivery.

-Managed and prioritised varied and busy workload to meet deadlines.

-Scheduled meetings to discuss the progress of projects and tasks.

-Achieved 96% customer satisfaction as a FitFlop support professional.
-Contributed to the escalations team with strong problem-solving skills.
-Reduced credit processing query resolution time by 20%.
-Improved communication efficiency by 15% through relationship-building.
-Optimised operational efficiency in digital products and systems by 25%.
-Maintained 96% customer satisfaction, boosting loyalty by 10%.
-Facilitated 30% faster onboarding through training initiatives.
-Prioritised tasks effectively during peak periods for timely completion.
-Fostered open communication between customers and management.
-Quickly assimilated product knowledge for effective customer responses.
-Demonstrated patience in difficult situations, prioritising customer satisfaction.
Conducted team training to enhance customer engagement.
Improved client satisfaction rates by responding to email enquiries.
Managed high call volumes to alleviate customer concerns.
Promptly resolved complaints to enhance customer satisfaction.

-Streamlined e-commerce and wholesale sales operations, enhancing order processing efficiency.

-Managed product content to ensure accuracy and relevance.

-Implemented stock management practices, reducing order dispatch time using Magento and Zendesk.

-Coordinated travel arrangements to facilitate business operations.

-Arranged private appointments with clients, liaising directly with stylists.

-Ensured smooth day-to-day operations with diligent oversight of office tasks.