Sofia Bibi

Worked with children with challenging behaviours, providing individualised care and support in a foster
care setting.
Built and maintained clear communication with children, families, colleagues, and external agencies to ensure smooth transition and support.
Conducted regular reviews of support plans and risk assessments, ensuring that children's needs were met, and support plans remained relevant and effective.

Participated in regular team meetings, enhancing quality of care provided.

Administered prescribed medication timely ensuring compliance with health guidelines.

Collaborated with pharmacists to ensure accurate dispensing of medication.

Efficiently resolved customer inquiries and complaints, ensuring prompt and effective solutions in a high-pressure environment.
Maintained accurate records of all customer interactions, ensuring transparency and follow-up where necessary.

Liaised with policyholders and third parties to obtain necessary documentation and details.

Negotiated settlements with claimants while considering policy terms and coverage.

Led fraud investigations to mitigate fraudulent claims and uphold ethical standards.

Handled customer complaints, ensured resolution within specified time-frames.

Worked alongside registered nurses. Helped patients improve their strength and balance by assisting them with walking and prompting exercises.

Increased patient satisfaction by assisting them with personal tasks such as dressing and walking.

Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.

Liaised effectively with patients' families, facilitating communication between medical staff and family members.

Provided high quality patient care by administering medication, conducting routine checks and updating medical records.

Provided domiciliary care in the community and assisted patients with their personal care and continence needs.

Assessed patient care needs, monitored food and fluid intake.

Administered medication at level two and supported patients' quality of life.

Built caring, supportive relationships with residents, enhancing daily life through personalised care.

Delivered exceptional service by greeting and serving customers in timely, friendly manner.

Handled cash transactions accurately, ensured balanced till at end of shift.

Managed table settings for enhanced dining experience.

Utilised professional communication skills to resolve customer complaints.

Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.