Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
CustomerServiceRepresentative

Sodrudeen Sobulo

Birmingham,West Midlands

Summary

Dynamic and results-oriented professional with a strong foundation in communication, organization, and problem-solving. Demonstrated ability to effectively manage multiple tasks simultaneously while maintaining a high level of efficiency. Proven track record of leading group discussions and projects, utilizing comprehensive analytical skills to address complex challenges and drive successful outcomes. Adept at applying analytical knowledge to develop innovative solutions, streamline processes, and enhance overall productivity. Committed to fostering collaborative environments and delivering exceptional results through strategic planning and execution.

Overview

3
3
years of professional experience
6044
6044
years of post-secondary education

Work History

Customer service representative

Grocircular Agro Services Ltd.
Lagos State, Nigeria
08.2022 - 04.2024
  • Listened actively to offer accurate information and best solution to their needs.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Offered technical support, leading to enhanced user experience.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Handled escalated issues with professionalism, by resolving 95% of cases without requiring managerial intervention.

Customer care specialist

Arleegreen Renewables
Lagos state, Nigeria
12.2020 - 07.2022
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Improved customer retention through service and account management.
  • Prepared necessary forms to complete transactions.
  • Achieved high-resolution rates with problem-solving skills.
  • Answered 30+ telephone calls per day with professionalism.

Education

Bachelor of Science - Microbiology

Bowen University
09/2014 - 10.2018

Bachelor of Science - Science Laboratory Technology

Yaba College of Technology
11/2011 - 09.2013

GCSEs - Sciences

Abeokuta Grammar School
09/2004 - 05.2010

Skills

  • Strong communication and interpersonal skills
  • Conflict resolution and problem-solving
  • Multitasking and time management
  • Proficiency in [CRM software/other tools]
  • Team collaboration and leadership
  • Customer retention strategies
  • Attention to detail and accuracy

Accomplishments

  • Awarded “Employee of the Month” for consistently exceeding performance metrics.
  • Reduced average response time by [percentage/timeframe] through effective process optimization.
  • Successfully retained a high percentage of at-risk customers by offering innovative solutions.

Languages

English
Fluent
Yoruba
Native
Hausa
Intermediate

References

References available upon request.

Timeline

Customer service representative

Grocircular Agro Services Ltd.
08.2022 - 04.2024

Customer care specialist

Arleegreen Renewables
12.2020 - 07.2022

Bachelor of Science - Microbiology

Bowen University
09/2014 - 10.2018

Bachelor of Science - Science Laboratory Technology

Yaba College of Technology
11/2011 - 09.2013

GCSEs - Sciences

Abeokuta Grammar School
09/2004 - 05.2010

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Sodrudeen Sobulo