Summary
Overview
Work history
Education
Skills
Timeline
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SODIQ ABIODUN HASSAN

Manchester

Summary

A business management expert with a strong foundation in fundamental business concepts and strategies as well as actual experience in a number of important sectors. My abilities in data entry, customer service, and teamwork have improved, and I've gotten invaluable experience dealing with a variety of stakeholders and teams. My analytical and problem-solving skills help to produce positive results and outcomes, while my strong interpersonal and communication skills enable me to establish fruitful partnerships with clients and colleagues. I'm eager to use my knowledge and experience to add value to any company that appreciates diligence, commitment, and quality, with an emphasis on ongoing learning and development.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

CUSTOMER RETENTION AGENT

BPP CARE LTD
Manchester
02.2023 - Current
  • Reviewed customer history to recommend appropriate products and services.
  • Monitored and updated stock levels and inventory databases.
  • Delivered high-quality results within budget and timeframe targets.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled high volume calls to address customer inquiries and concerns.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Wrote reports outlining project progress and results.
  • Improved efficiency and productivity by acquiring new skills.
  • Assisted with infection control through social distancing and PPE wearing.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Designed digital and print materials to engage audiences.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.

Customer service advisor

G-SPICE LTD
Manchester
07.2021 - 02.2023
  • Recorded and processed customer data accurately.
  • Recorded customer communications to maintain proper documentation.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Participated in staff meetings to discuss new developments.
  • Managed 50+ daily calls, taking orders and escalated cancellations.
  • Monitored bar needs and delegated tasks to reduce patron wait times.
  • Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
  • Led team to deliver outstanding hospitality operations. Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Planned staffing levels based on evolving service demands.
  • Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
  • Optimized customer experience by implementing exemplary service

ADMINISTRATIVE ASSISTANT

PRUDENTIAL HOTEL
UK
02.2020 - 06.2021
  • Provided printing, photocopying scanning support to colleagues.
  • Assisted managers in compiling and organising materials for meetings.
  • Received, sorted and distributed incoming mail.
  • Kept and maintained accurate filing system for preservation of office information.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Created and maintained logical and orderly digital filing system for impeccable record keeping.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Assisted with financial tracking and budget enforcement by approving financial expenditures.
  • Managed physical and digital correspondence while keeping information private and secure.
  • Prepared and distributed meticulous notes and high-quality reports within deadlines.
  • Acted as main contact for staff and clients.
  • Created email notifications, invitations and agendas for meetings, events and appointments.

CUSTOMER SERVICE REPRESENTATIVE

GUARANTY TRUST BANK
LAGOS
03.2018 - 01.2020
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 80%.
  • Lead Nurturing Enhancement: Improved lead nurturing process by 50% through development and maintenance of sales prospects database
  • Ensured all new entries met high accuracy standards CRM Management
  • Maintained up-to-date disposition of customer interactions on CRM application, ensuring accurate data recording and replication in Excel for comprehensive tracking.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Maintained compliant documentation on Excel for reliable company records.

HUMAN RESOURCES MANAGER

NYSC PLACEMENT
LAGOS
01.2017 - 02.2018
  • Instructed employees on drug abuse and prevention programme to enhance staff knowledge and awareness.
  • Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
  • Managed human resources team, leading employees by example to maintain department productivity.
  • Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
  • Served as liaison between business divisions to facilitate communications.
  • Streamlined benefit programme administration efficiencies.
  • Improved employee productivity and organizational effectiveness by reviewing processes to ensure optimal HR service delivery.
  • Communicated HR updates to staff, keeping employees operating under consistent framework across organization.
  • Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
  • Monitored in-house HR trends to assess company performance against KPIs.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.

Education

Master of Science - BUSINESS MANAGEMENT

University of Hull
Hull
09.2021 - 09.2022

Bachelor of Science - INDUSTRIAL RELATIONS AND PERSONNEL MANAGEMENT

OLABISI ONABANJO UNIVERSITY
NIGERIA
12.2012 - 12.2016

Skills

  • Business Strategy
  • Adaptability
  • Administrative Support
  • Customer Relationship Management Software (CRM)
  • Social Media Management
  • Technology Proficiency
  • Budget management
  • Customer service-orientated
  • Records management
  • Crisis management
  • Sales expertise
  • Customer retention

Timeline

CUSTOMER RETENTION AGENT

BPP CARE LTD
02.2023 - Current

Master of Science - BUSINESS MANAGEMENT

University of Hull
09.2021 - 09.2022

Customer service advisor

G-SPICE LTD
07.2021 - 02.2023

ADMINISTRATIVE ASSISTANT

PRUDENTIAL HOTEL
02.2020 - 06.2021

CUSTOMER SERVICE REPRESENTATIVE

GUARANTY TRUST BANK
03.2018 - 01.2020

HUMAN RESOURCES MANAGER

NYSC PLACEMENT
01.2017 - 02.2018

Bachelor of Science - INDUSTRIAL RELATIONS AND PERSONNEL MANAGEMENT

OLABISI ONABANJO UNIVERSITY
12.2012 - 12.2016

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SODIQ ABIODUN HASSAN