Sofiia Sobkiv

• Gained strong customer-facing and communication skills by working in a fast-paced service environment.
• Developed confidence in handling pressure, managing priorities and staying organised during busy and noisy periods.
• Improved teamwork and coordination by collaborating with kitchen and bar staff to ensure smooth service.
• Strengthened problem-solving abilities through daily interactions with customers and rapid decision-making.
• Built adaptability and quick learning skills by regularly adjusting to new menus, procedures and operational changes.
• Gained practical understanding of workflow, organisation and service standards — experience valuable for future roles in business and management.

• Gained hands-on experience in digital marketing, promotions, and campaign planning.
• Applied theoretical knowledge to practical tasks, improving understanding of marketing in a real business environment.
• Conducted research, analysed ideas, and presented proposals, defending opinions in team discussions.
• Developed skills in teamwork, communication, problem-solving and project management.
• Collaborated with a team to develop a marketing idea and delivered it to other students and staff.
• Presented and defended our proposal, explaining the concept clearly and responding to questions and feedback.
• Practiced public speaking, professional communication, and persuasive presentation skills.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Delivered high standards of customer service by serving guests and taking orders.
• Advised customers on menu options, recommending dishes and drinks to enhance experiences.
• Maintained cleanliness in dining area while preparing tables for service.
• Coordinated with kitchen and bar for accurate, timely order fulfilment.
• Collaborated effectively within a team during busy periods to improve operations.
• Gained confidence in interacting with diverse customers in fast-paced environments.
• Maintained knowledge of menu items, leading to accurate order taking.

Cared for a 6-year-old English-speaking child during evening hours while parents attended parenting preparation courses. During this period was gained this experience:

• Planned and supervised engaging activities, including educational games, reading, and creative tasks, fostering the child’s learning and development.
• Developed strong communication skills in English, adapting to a fully English-speaking environment.
• Learned to manage responsibilities independently, maintain routines, and respond quickly to the child’s needs.
• Gained valuable experience in childcare, time management, patience, problem-solving, and building trust with both children and parents.

This short-term role strengthened my organisational skills, adaptability, and confidence in a professional and multicultural environment