Snizhana Chaikina
London
Summary
Dynamic and results-driven professional with 14+ years of experience in programme and event management, digital transformation, and stakeholder engagement across international markets. Proven ability to deliver high-profile events, summits, and community programmes, with strong public speaking experience including IT Expo 2024 and DTX London 2024. Founder of FindInLondon, a platform shortlisted for the Santander X UK Awards 2025 and semi-finalist in Middlesex University’s What’s Your Big Idea? competition. Skilled at building relationships with partners, curating content and speakers, and driving participation in events that create lasting impact. Recognised for resilience, leadership, and commitment to supporting London’s small business ecosystem.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Founder
FindInLondon
London, City of London
11.2024 - Current
- Founded and lead a digital platform supporting London’s hospitality and small business sector, offering visibility, loyalty partnerships, and training opportunities.
- Curate and deliver workshops, and peer-to-peer networks connecting London business owners.
- Shortlisted for Santander X UK Awards 2025 and semi-finalist in Middlesex University’s What’s Your Big Idea? competition.
- Secured recognition from 10 Downing Street / Prime Minister’s Office for entrepreneurial impact.
- Designed and delivered marketing training courses for small business owners to improve competitiveness and digital presence.
- Frequent guest and active participant in Grow London Local events, with strong understanding of L&P communities.
Software Delivery Manager
Skelia (Outsourcing Company) – Client: Thomas Cook
Kyiv/London, City of London
01.2020 - 10.2024
- Directed international delivery teams (30+ engineers across 5 countries) through periods of uncertainty including the war in Ukraine, ensuring business continuity, morale, and delivery remained stable.
- Curated and managed pre-peak preparation programmes ensuring platform readiness for high-traffic loads.
- Built strong stakeholder relationships across Thomas Cook’s leadership, acting as the key bridge between UK, Ukraine, and European teams.
- Successfully launched the rebranded Thomas Cook digital platform by recruiting, structuring, and managing global delivery teams.
- Implemented agile practices, performance frameworks (OKRs, PDPs), and cross-functional ways of working.
- Gained experience in public speaking, hosting internal summits, and presenting progress to executive stakeholders.
Agile Coach / Agile Practice Mentor
Ciklum (Outsourcing Company) – Client: Thomas Cook
Kyiv, Kyiv
02.2019 - 12.2019
- Designed and implemented new ways of working for 100+ engineers, merging IT and digital into a single operating model.
- Facilitated cross-team events, retrospectives, and workshops to embed continuous improvement and reduce duplication.
- Supported digital transformation and cultural change programmes.
Senior Scrum Master
Ciklum (Outsourcing Company) – Client: Thomas Cook
Kyiv, Kyiv
10.2017 - 01.2019
- Led Agile ceremonies and team planning sessions across 12 cross-functional teams.
- Built a culture of ownership and accountability through coaching, facilitation, and team-building events.
Agile Project Manager / Scrum Master
Matrix42
Kyiv, Kyiv
03.2017 - 10.2017
- Managed multiple cross-functional teams, delivering high-quality solutions on time and within scope.
- Facilitated planning and sprint reviews to drive engagement and delivery.
Co-Owner
Quick2Outsource
Kyiv, Kyiv
12.2013 - 02.2017
- Co-founded and scaled a software outsourcing business with 20+ employees.
- Delivered end-to-end client management, contract negotiation, and delivery oversight, hosting regular client-facing workshops and demos.
Education
BA - English Language & Literature, Translation
Kyiv State Linguistic University
Kyiv, Ukraine /1995 - /1998
IT Leadership & Management Programme -
Stratoplan Management School
Kyiv, Ukraine /2018 - /2019
Skills
- Event Programme Management (Summits, Community Events, Workshops)
- Stakeholder & Partnership Management
- Public Speaking, Moderating & Hosting
- Marketing & Content Curation
- Data-Driven Programme Evaluation (NPS, feedback tools)
- Agile Project & Delivery Management (Certified ScrumMaster, ICP-DM)
- Leadership of International Teams & Cross-Functional Projects
Earlier Career
- QA Lead | Luxoft (BMW Client) | Odessa | 2012–2013
- QA Engineer | Exigen Services (AIG Client) | Odessa | 2012
- QA Engineer | Lightcraft | Odessa | 2010–2011
Speaking Engagements
- IT Expo 2024 – London | Speaker, panelist on digital transformation and agile practices
- DTX London 2024 | Speaker, presenting on delivery management in complex environments
Certification
- ICAgile Certified Professional in Delivery Management (ICP-DM) | 2018
- Certified ScrumMaster® (Scrum Alliance) | 2017
Accomplishments
- Shortlisted, Santander X UK Awards 2025 – University Category, London
- Semi-finalist, What’s Your Big Idea? 2025 – Middlesex University & Barnet Council, London
- Recognition Letter, Prime Minister’s Office (10 Downing Street) – Acknowledgement through FindInLondon, August 2025
Languages
English
Fluent
Russian
Native
Ukrainian
Native
Timeline
Founder
FindInLondon
11.2024 - Current
Software Delivery Manager
Skelia (Outsourcing Company) – Client: Thomas Cook
01.2020 - 10.2024
Agile Coach / Agile Practice Mentor
Ciklum (Outsourcing Company) – Client: Thomas Cook
02.2019 - 12.2019
Senior Scrum Master
Ciklum (Outsourcing Company) – Client: Thomas Cook
10.2017 - 01.2019
Agile Project Manager / Scrum Master
Matrix42
03.2017 - 10.2017
Co-Owner
Quick2Outsource
12.2013 - 02.2017
BA - English Language & Literature, Translation
Kyiv State Linguistic University
/1995 - /1998
IT Leadership & Management Programme -
Stratoplan Management School
/2018 - /2019
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