Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic
SNEHA SAJEEV

SNEHA SAJEEV

Hatfield,United Kingdom

Summary

Customer service and healthcare professional with expertise in patient care, regulatory compliance, and public administration. Skilled in communication, problem-solving, conflict resolution, and program coordination. Proven ability to manage complex tasks, ensure client satisfaction, and support efficient operations in fast-paced environments. Committed to delivering results and enhancing organizational performance.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

Team Member

Starbucks
Southmimms, Hertfordshire
04.2024 - 09.2025
  • Serve an average of 500+ customers per shift, delivering fast, friendly service while maintaining high standards of quality and consistency in a busy roadside environment.
  • Support store operations through regular stock rotation, inventory checks, and waste reduction practices, helping to reduce product waste by 15% over time.
  • Consistently maintain hygiene, safety, and brand standards, contributing to a 100% pass rate in internal audits and compliance reviews.

Team member

Welcome Break
Southmimms, United Kingdom
04.2022 - 12.2023
  • Provided friendly, efficient service to an average of 250–300 customers per shift, resolving queries and ensuring a positive customer experience across multiple service areas.
  • Maintained cleanliness, stock levels, and display standards, contributing to a 100% pass rate in compliance and brand audits during tenure.
  • Assisted in training new team members, helping reduce onboarding time, while ensuring consistent service quality and adherence to Welcome Break procedures.

Health Care Assistant

Shancare
Watford, Hertfordshire
12.2021 - 03.2022
  • Assisted residents with daily living activities such as meal support, mobility assistance, and providing meaningful companionship to enhance well-being.
  • Maintained a strong focus on dignity, safety, and comfort, ensuring a respectful and supportive environment for all residents.
  • Collaborated with care staff to uphold high cleanliness and hygiene standards, contributing to a safe and welcoming setting.
  • Gained hands-on experience working with elderly and vulnerable individuals, developing key skills in empathy, communication, and person-centred care.

Public Administrative Officer

TGM vidyaniketan
India, India
07.2017 - 02.2021
  • Organized and led 10+ community programs and school events annually, offering support to individuals and groups while strengthening school-community ties.
  • Conducted regular parent and staff meetings (2–3 per month) to address concerns, gather feedback, and support continuous improvement initiatives.
  • Collaborated with school leadership to successfully achieve ISO 21001:2018 certification, supporting documentation, compliance, and audit readiness.
  • Played a key role in assisting with preparations for the CBSE affiliation inspection, contributing to a successful outcome through structured planning and coordination.
  • Handled communication across stakeholders with sensitivity, care, and professionalism, ensuring alignment with school values and regulatory standards.
  • Built and maintained strong relationships with 200+ parents, staff, and community members, fostering trust and long-term engagement.

Education

MSc - International Business Management

University of Hertfordshire
09.2021 - 02.2024

MA - English Literature

Alphonsa College
Pala
06.2018 - 06.2020

BA - English Literature

St Peter's College
Kolenchery
06.2014 - 06.2017

Skills

  • Customer Service & Client Relations – delivering high-quality support, resolving issues, and ensuring customer satisfaction
  • Conflict Resolution – managing customer concerns with professionalism and empathy to achieve positive outcomes
  • Healthcare Support & Patient Care – assisting with daily living activities, ensuring dignity, safety, and compliance with care standards
  • Administrative & Record Management – maintaining accurate documentation, reporting, and compliance in healthcare and public administration
  • Program Coordination & Event Support – organizing community events and programs to improve engagement and efficiency
  • Cross-Cultural Communication – building rapport and collaborating effectively in diverse, multicultural environments
  • Team Collaboration & Leadership – supporting team goals while maintaining individual accountability in fast-paced workplaces
  • Adaptability & Multitasking – thriving under pressure and managing shifting priorities with efficiency
  • Problem-Solving & Decision-Making – assessing challenges and implementing practical, effective solutions
  • Research & Analytical Skills – conducting academic and professional research, data analysis, and report writing

Accomplishments

Performer of the Year 2021 in TGM Vidyaniketan

Timeline

Team Member

Starbucks
04.2024 - 09.2025

Team member

Welcome Break
04.2022 - 12.2023

Health Care Assistant

Shancare
12.2021 - 03.2022

MSc - International Business Management

University of Hertfordshire
09.2021 - 02.2024

MA - English Literature

Alphonsa College
06.2018 - 06.2020

Public Administrative Officer

TGM vidyaniketan
07.2017 - 02.2021

BA - English Literature

St Peter's College
06.2014 - 06.2017

Similar Profiles

Create profile
SNEHA SAJEEV