Snehal Panchal
London
Summary
An achievement-driven professional, offering 24 years of quality experience in Sales & Marketing, Business Development, Channel Management and Relationship Management, Analytics, Business Management with focus on driving business goals.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work history
KEY SUPPORT HEALTH WORKER
MAXIMUS UK LIMITD
LONDON, EDMONTON GREEN,ENFIELD,UNITED KINGDOM
2023.08 - Current
- Adhered to company policies, safety procedures and performance standards.
- Offered exceptional customer service to all guests.
- Maintained work areas in a clean and neat fashion for maximum productivity.
- Participated in team meetings to discuss goals, challenges, and process improvements
- Demonstrated commitment to continuous improvement through proactive suggestions.
- Executed tasks with precision and attention to detail in fast-paced environment.
- Adhered to site health and safety guidelines, maintaining safe, secure working environments.
- Communicated well with team across multiple locations.
- Carried out activities in line with work schedule.
SOFTWARE TRAINER
BUZZ HOUSEKEEPING
LONDON, GREATLONDON,UNITED KINGDOM
2023.04 - 2024.07
SOFTWARE TRAINER
ROYAL FREE HOSPITAL THROUGH BUZZ HOUSE KEEPING
LONDON, GREATER LONDON,UNITED KINGDOM
2023.04 - 2024.07
- New Software for food delivery in all wards is implemented by Catering Department.
- Complied with company policies and food regulations for customer health and safety.
- All staff in wards needs to be trained on food ordering system.
BRANCH MANAGER
CREATIVE INFOTECH SOLUTIONS PVT LTD
VADODARA, GUJARAT,INDIA
2009.06 - 2023.02
- Managing a team of 21 sales and service professionals
- Managing branch profitability by focusing on corporate and enterprise sales
- Vendor management to ensure implementing right market and product strategies for the territory
- Developing new accounts and selling deep in existing customers
- Ensuring proper post-sales support
- Achieving and exceeding topline and bottom line targets.
- Set team performance goals and monitored progress to encourage attainment.
- Evaluated staff and customer feedback to improve branch operations.
- Negotiated supplier agreements to achieve cost-effective outcomes.
- Monitored industry trends to remain ahead of competitor activity.
- Used social media platforms to promote products and services to target audiences.
- Motivated sales teams to deliver faultless service, uplifting account activity.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Organised regular coaching and training exercises with staff to build motivation.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Performed monthly and quarterly employee performance appraisals.
- Worked with director to set performance standards.
- Built and nurtured customer relationships to retain business and loyalty.
- Addressed staff development concerns and implemented training to bridge learning gaps.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Maintained detailed records of branch office activities.
BUSINESS MANAGER - CHANNEL SALES
SIFY TECHNOLOGIES LIMITED
VADODARA, GUJARAT,INDIA
2008.05 - 2009.06
- Handling channel sales for Sify's enterprise solutions
- Product range: Broadband wireless internet solutions, MPLS, VPN, security, space for data centers, web hosting, supply chain management software (forum)
- Supporting channel partners for their enterprise customers by designing right solutions technically and commercially
- Achieving and exceeding topline and bottom line targets
- Account management.
- Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
PRODUCT MANAGER - HCL BRAND OF LAPTOPS
REDINGTON INDIA LIMITED
CHENNAI, TAMILNADU,INDIA
2005.11 - 2008.05
- National role
- Responsible of managing working capital for the product by ensuring adequate sales, inventory control and AR hygiene
- Thus, achieving bottom line target
- Responsible for national sales
- Vendor management to get proper allocation of stocks and getting required promotions for the organization and channel.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Monitored market trends and competitor performance and analysed gaps to update promotional strategies and maximise sales.
- Analysed market trends using customer data, research, market reports and regulations.
- Assessed potential in new market sectors and emerging technology for growth opportunities.
- Monitored and reported on KPIs, leveraging data for continuous improvement.
- Formulated and evolved customer propositions to meet needs, deliver value and achieve growth targets.
- Created delivery plans and project-managed change initiatives for new products.
- Led cross-functional teams in developing, testing and launching new products.
- Acted as key liaison between technical and non-technical stakeholders for alignment.
AREA SALES MANAGER - PC DIVISION
REDINGTON INDIA LIMITED
VADODARA, GUJARAT,INDIA
2004.02 - 2005.10
- Managing approximately 100 channel partners across south Gujarat
- Products: HP, IBM, Lenovo, Fujitsu, Toshiba, Wipro
- Channel sales for servers, workstations, desktops, laptops and accessories
- Analyzing market trends and competition moves
- Developing new channel partners and regional distributors
- Achieving budgeted sales, profitability targets with zero overdue payments.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Located, verified and distribution information through knowledge management practices.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
SALES AND SUPPORT MANAGER
TOTAL OFFICE SOLUTION EA LTD
NAIROBI, KENYA,AFRICA
2002.12 - 2004.12
- Channel management for IT hardware and networking products
- Analyzing market to understand buying behavior
- Define and implement strategies for market penetration in the designated geographies
- Customer Relationship Management through effective delivery and service quality norms
- Preparing market reports at regular intervals for analysis.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Outlined annual and quarterly priorities to guide departmental growth.
- Designed long-term business strategy to guide leadership decision-making.
- Created and implemented best practice policies and processes to aid operational performance.
- Located, verified and distribution information through knowledge management practices.
HEAD - OPERATIONS
SHIVNESH SYTEMS
VADODARA, GUJARAT,INDIA
1998.05 - 2002.11
- Responsible for retail operations and business development
- Handling distribution business for the organization
- Responsible for identifying business opportunities for growth in the Corporate and Retail market.
- Advocated for improvements through transformational value-based leadership.
- Drove continuous improvement and innovation in collaboration with management team.
- Built productive working relationships to inspire and guide personnel at multiple business levels.
Education
Bachelor of Commerce - ACCOUNTS AND AUDIT
MS University
VADODARA,GUJARAT,INDIA 1993.05 - 1997.05
Course on IT Hardware & Networking - COMPUTER HARDWARE
Indian Institute of Hardware Technology
VADODARA,GUJARAT,INDIA 1997.05 - 1998.05
Skills
- Strong interpersonal & communication skills
- Strong analytical skills
- Adopting changes
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Sales and Marketing
- Strong team-builder
- Reporting and documentation
- High-value project management
- Standard operating procedures (SOP) compliance
- Cheerful demeanour
- Sales professional
- Regulatory compliance
- Friendly and polite
- Complex problem solving
- Approachable
- Key Performance Indicator monitoring
- Customer service awareness
- Competitor analysis
- Goal-oriented
- Team player
- Detail-orientated
- Excels in team leadership
- Business development expertise
- Flexible
- Excellent time management skills
- Sales & Marketing budget management
- Revenue generation
- Proficient in MS Office
- Resourceful nature
- Employee reward schemes
- Multi-tasking ability
- Strategic cost management (SCM)
- Energetic
- Salesforce
- [Area of Expertise] industry rules and regulations
- Self-sufficient
- Relationship management
- Goal-orientated
- Analytical
- Business development
- Stock ordering systems
- Sales expertise
- Organised and efficient
- Account analysis expertise
Custom
- Travel
- Sports
- Music
- Hiking
- Technology
- Fashion
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
KEY SUPPORT HEALTH WORKER
MAXIMUS UK LIMITD
2023.08 - Current
SOFTWARE TRAINER
BUZZ HOUSEKEEPING
2023.04 - 2024.07
SOFTWARE TRAINER
ROYAL FREE HOSPITAL THROUGH BUZZ HOUSE KEEPING
2023.04 - 2024.07
BRANCH MANAGER
CREATIVE INFOTECH SOLUTIONS PVT LTD
2009.06 - 2023.02
BUSINESS MANAGER - CHANNEL SALES
SIFY TECHNOLOGIES LIMITED
2008.05 - 2009.06
PRODUCT MANAGER - HCL BRAND OF LAPTOPS
REDINGTON INDIA LIMITED
2005.11 - 2008.05
AREA SALES MANAGER - PC DIVISION
REDINGTON INDIA LIMITED
2004.02 - 2005.10
SALES AND SUPPORT MANAGER
TOTAL OFFICE SOLUTION EA LTD
2002.12 - 2004.12
HEAD - OPERATIONS
SHIVNESH SYTEMS
1998.05 - 2002.11
Course on IT Hardware & Networking - COMPUTER HARDWARE
Indian Institute of Hardware Technology
1997.05 - 1998.05
Bachelor of Commerce - ACCOUNTS AND AUDIT
MS University
1993.05 - 1997.05