SNEHA SHAJI
High Wycombe,United Kingdom
Summary
Dynamic and detail-oriented professional with extensive experience in customer service, human resources, and administrative operations. Adept at enhancing organizational efficiency by streamlining processes and building collaborative relationships across teams. Proven ability to handle high-pressure environments with a proactive and solution-oriented mindset. Passionate about contributing to organizational success by leveraging exceptional communication, multitasking, and problem-solving skills. Seeking opportunities to advance in roles that require administrative excellence and team collaboration.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Night Waking Care Assistant
Cherry Garth, Fremantle Trust
High Wycombe, United Kingdom
2023.05 - Current
- Conducted routine nighttime checks on residents, ensuring their safety and addressing immediate needs.
- Supported residents with personal hygiene tasks, such as bathing, toileting, and changing, while preserving their dignity.
- Accurately documented care activities, aligning with organizational guidelines.
- Collaborated with colleagues to respond promptly to medical emergencies and urgent situations.
- Maintained a compassionate and attentive approach to resident care, fostering trust and comfort.
Counter clerk
Post Office
High Wycombe, Buckinghamshire
2025.02 - 2025.03
- Efficient and customer-focused counter clerk with experience handling postal transactions, cash management, and mail processing.
- Assisted customers with postage, parcel tracking, and special delivery services while ensuring compliance with postal regulations and security procedures.
- Processed payments, balanced cash registers, and maintained accurate financial records.
- Skilled in sorting, labelling, and routing mail for timely delivery, along with maintaining inventory of postal supplies.
- Adept at handling customer inquiries, resolving complaints, and providing excellent service in a fast-paced environment. Proficient in administrative tasks, including updating records, processing forms, and operating office equipment to support smooth postal operations.
Human Resource Assistant Cum Receptionist
Vintage Info Solutions
Ernakulam, India
2020.02 - 2023.04
- Managed the front desk, welcoming visitors, handling inquiries, and directing calls to appropriate departments.
- Assisted the HR team in end-to-end recruitment processes, including candidate sourcing, interview scheduling, and maintaining records.
- Conducted data entry for payroll systems and maintained accurate HR databases.
- Coordinated office supplies and equipment, ensuring smooth daily operations.
- Acted as a point of contact for employee queries, demonstrating strong problem-solving abilities.
Hr Recruiter (Intern)
TutorComp
Ernakulam, India
2020.11 - 2021.03
- Sourced candidates for educational roles through job portals and internal databases.
- Conducted preliminary candidate screenings to assess suitability for open positions.
- Provided administrative support during the onboarding process, ensuring a seamless experience for new hires.
- Maintained recruitment records and reported on hiring metrics.
Education Support & Telecaller (Intern)
National Institute of Information Technology
New Delhi, India
2017.06 - 2017.12
- Delivered personalized support to students by addressing their academic queries and promoting course offerings.
- Executed telecalling campaigns to provide information about new programs and resolve student concerns.
- Maintained detailed records of student interactions and feedback to assist in process improvement.
Education
International Masters In Business Administration - Leadership, Organizational Strategy, and International Business.
BUCKINGHAMSHIRE NEW UNIVERSITY
High Wycombe, United Kingdom 2023.05 - 2024.10
Master of Business Administration - Human Resources and Marketing.
NEHRU COLLEGE OF MANAGEMENT
Tamil Nadu, India 2018.05 - 2020.10
Bachelor of Commerce - Business Administration.
DELHI UNIVERSITY
New Delhi, India 2014.04 - 2017.05
Skills
- Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- HR Systems: Expertise in HRIS platforms and Applicant Tracking Systems (ATS)
- CRM Tools: Proficient in Salesforce and Zoho CRM for managing customer relationships and optimizing workflows
- Other Tools: Basic knowledge of data visualization platforms (eg, Power BI) and collaboration tools like Slack and Teams
Accomplishments
- Contributed to flood relief efforts during the 2018 Kerala floods, demonstrating commitment to community welfare.
- Competed in the National Level Management Fest, excelling in marketing strategy games (2018).
- Volunteered extensively during the COVID-19 pandemic in Delhi, providing logistical and emotional support to affected individuals.
- Played a key role in community craft projects, offering innovative ideas and hands-on contributions to promote creative initiatives.
Timeline
Counter clerk
Post Office
2025.02 - 2025.03
Night Waking Care Assistant
Cherry Garth, Fremantle Trust
2023.05 - Current
International Masters In Business Administration - Leadership, Organizational Strategy, and International Business.
BUCKINGHAMSHIRE NEW UNIVERSITY
2023.05 - 2024.10
Hr Recruiter (Intern)
TutorComp
2020.11 - 2021.03
Human Resource Assistant Cum Receptionist
Vintage Info Solutions
2020.02 - 2023.04
Master of Business Administration - Human Resources and Marketing.
NEHRU COLLEGE OF MANAGEMENT
2018.05 - 2020.10
Education Support & Telecaller (Intern)
National Institute of Information Technology
2017.06 - 2017.12
Bachelor of Commerce - Business Administration.
DELHI UNIVERSITY
2014.04 - 2017.05