Sneha Karki
London,United Kingdom
Summary
Skilled hospitality professional with expertise in Marriott Bonvoy and GXP systems, focusing on luxury guest experience. Utilises strong communication and proactive listening to enhance customer satisfaction and drive strategic upselling. Delivers exceptional service within high-end environments, contributing to organisational success.
Overview
3
3
years of professional experience
Work history
Guest Experience Expert
St Pancras London Hotel, Autograph collection
London
2026.02 - Current
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere and enhancing first impressions of the organisation..
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere and enhancing first impressions of the organisation.
- Facilitated smooth operations at front desk by efficiently managing administrative tasks and ensuring seamless guest experiences.
- Supported upselling initiatives, helping increase revenue by 20% while consistently meeting performance targets.
Hospitality & F&B Associate
Aloft London Excel
London
2024.04 - 2025.09
- Managed high-volume service operations while upholding Marriott’s refined standards.
- Secured exceptional guest satisfaction by providing tailored service and maintaining effective communication.
- Facilitated seamless experiences for VIP guests and corporate accounts, ensuring professionalism and discretion throughout.
- Delivered exceptional guest experiences for international clients attending exhibitions and events at ExCeL London.
- Earned Employee of the Month and Talent of the Month for consistently delivering outstanding service and fostering strong teamwork.
- Marriott International
Sales & Client Care Associate
Adem Hair & Colour Expert Salon
Central London
2023.10 - 2024.04
- Boosted retail sales of haircare and styling products by providing tailored expert recommendations.
- Fostered repeat clientele through proactive relationship-building and timely follow-up communication.
- Delivered bespoke client consultations that enhanced personalised experiences and client satisfaction.
- Maintained an elegant and welcoming salon environment aligned with luxury service expectations.
Bartender & Guest Experience Specialist
Luxury Bar & Lounge
London
2023.02 - 2023.10
- Delivered high-standard bar and cocktail service in a luxury hospitality environment, maintaining a polished and welcoming presence.
- Demonstrated impeccable presentation, extensive product knowledge, and exemplary service etiquette.
- Established rapport with diverse international clientele, fostering customer loyalty through genuine engagement.
- Acknowledged by management for exceptional ability to attract and retain guests.
Education
Bachelor's Degree - Business Management & Marketing
University of Roehampton London
LondonHigher Secondary Education -
Global College of Management
NepalSecondary Education -
Everest Academy High School
NepalSkills
- Marriott Bonvoy
- GXP
- Upselling
- Proactive listening
- Guest service excellence
- Communication
Accomplishments
- Recognised multiple times as Employee of the Month for service excellence.
- Awarded Talent of the Month for outstanding performance in Food & Beverage at Aloft London Excel.
- Successfully handled high-profile and VIP clients during major exhibitions and events.
- Attracted and retained regular customers through strong interpersonal and service skills.
- Consistently received positive client feedback and professional commendations.
Languages
English (Fluent)
Nepali
Hindi
Gujarati
Bengali
Personal Statement
Inspired by the heritage and artistry of the world’s leading luxury maisons, I am dedicated to delivering an elevated and personalised experience for every client — one that embodies elegance, authenticity, and timeless service.
Timeline
Guest Experience Expert
St Pancras London Hotel, Autograph collection
2026.02 - Current
Hospitality & F&B Associate
Aloft London Excel
2024.04 - 2025.09
Sales & Client Care Associate
Adem Hair & Colour Expert Salon
2023.10 - 2024.04
Bartender & Guest Experience Specialist
Luxury Bar & Lounge
2023.02 - 2023.10
Bachelor's Degree - Business Management & Marketing
University of Roehampton London
Higher Secondary Education -
Global College of Management
Secondary Education -
Everest Academy High School