Summary
Overview
Work history
Education
Skills
Timeline
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Sneha Das

Ilford,Essex

Summary

Enthusiastic and Self-driven Assistant Manager with 2 year in a fast paced coffee chain company. Skilled in team leadership, inventory, scheduling, and admin tasks. Proficient in Microsoft Office, CRM, and Oracle.Provided confident coaching and mentoring to team members, resulting in improved performance and productivity. Committed to delivering excellent service and seeking growth in a reputable company.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work history

Assistant manager

Café Nero
London
11.2023 - 07.2025
  • Responsible to assist store manage in their day-to-day work, training new barista and coordinate with staff to deliver best customer service.
  • Scheduling rota for all team members according to the store budget and accommodating staff request by allotting them in suitable shifts.
  • Handle any unexpected situations or emergencies that arise during the shift, making quick and effective decisions.
  • Managed administrative duties, focusing on process improvements and efficiency gains in the team's workflow
  • Handling important document like daily cash-count count receipt, petty cash receipt, delivery receipt and proper filing of document for farther uses.
  • Maintaining daily work logbook for safety and regulation and check-up all the task from the logbook is idlily conduct.
  • Inventory managing including ordering stocks and counting them every week to avoid significant variance in the system.
  • Maintained a polite and respectful work environment, Provided exceptional customer service by greeting clients and addressing their concerns in a timely. and professional manner

Community Engagement volunteer

Healthwatch
London
11.2023 - 07.2025
  • Company Overview: Healthwatch is health and social care champions.
  • Engaged with patients and bring their voice to known to the leaders of healthcare system.
  • Conduct inspection of the wards and check the quality environment provided to patient.
  • Fostered a personal connection with team members to improve communication and collaboration, resulting in increased productivity and efficiency.
  • Carrying out telephone engagement to capture people's feedback.
  • Collecting online reviews of relevant services from google, nhs.uk, and other review sites.
  • Developed and implemented efficient record keeping systems to enhance data analysis and decision-making processes
  • Inputting patients experience feedback into a database.
  • Collaborated with cross-functional teams to conduct research and develop innovative solutions to business challenges.
  • Producing infographic summary reports, highlighting, and simplifying the key findings from our Patient Experience Report.


Education

MBA - Healthcare management and leadership

Coventry University
11.2024 - 12.2025

Admin, Secretarial & PA - Office Skills & Administration

01.2025 - 12.2025

Level 3 Diploma - health and social care + care certificate standards

01.2025 - 12.2025

Care Coordinator Training - 3 Level

01.2025 - 12.2025

Skills

  • Record keeping
  • Clerical skill
  • Administrative task
  • Customer service
  • Microsoft excel
  • SQl
  • communication skills
  • health and safety

Timeline

Admin, Secretarial & PA - Office Skills & Administration

01.2025 - 12.2025

Level 3 Diploma - health and social care + care certificate standards

01.2025 - 12.2025

Care Coordinator Training - 3 Level

01.2025 - 12.2025

MBA - Healthcare management and leadership

Coventry University
11.2024 - 12.2025

Assistant manager

Café Nero
11.2023 - 07.2025

Community Engagement volunteer

Healthwatch
11.2023 - 07.2025

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Sneha Das