Sánaa Aspinall
London,Greater London
Summary
Customer-focused hospitality professional skilled in service delivery, cash handling, and order management in fast-paced settings. Demonstrates reliability and adaptability while fostering teamwork and maintaining composure under pressure. Excels in recognising customer needs and ensuring accurate transactions, contributing to efficient operations and a positive customer experience.
Overview
6
6
years of professional experience
Work history
Supervisor
Selfridges & Co
London, Greater London
2024.05 - 2024.09
- Managed daily operations to increase productivity.
- Coordinated with other supervisors to maintain consistency across shifts.
- Optimised inventory control for streamlined operations.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Improved team communication by organising weekly meetings.
- Handled difficult customers, resulting in conflict resolution.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Logged daily activities and notable incidents during production shifts.
- Estimated costs, generated reports, and maintained detailed records.
Waitress
Hooters of Nottingham
Nottingham, Nottinghamshire
2024.09 - 2026.09
- Enhanced guest satisfaction through attentive and prompt service.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Arranged table settings for optimal guest comfort and dining experience. for enhanced dining experience.
- Increased order value by upselling sides, drinks and desserts.
- Maintained clean and organised dining area for customer comfort.
- Arranged table settings for optimal guest comfort and dining experience.
- Assisted with inventory management, streamlined restaurant operations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Team leader
McDonald's
London, Greater London
2021.06 - 2023.08
- Fostered a high-performing environment to drive productivity and quality.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Supported new hires through the onboarding process for speedy and successful training.
Team member
Kaspa's Desserts
London, Greater London
2020.12 - 2021.06
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Coordinated with team members to improve project outcomes.
- Developed customer relations strategies to strengthen brand loyalty.
- Achieved efficient workflow with proper time management.
- Managed stock take, ensuring optimal inventory levels.
Education
Bachelor of Arts - Criminology
Nottingham Trent University
Nottingham 09/2022 - 06/2026
Skills
- Order taking proficiency
- Beverage preparation knowledge
- Cash handling
- Inventory management
- Customer Service
- Dietary needs
- Resilient under pressure
- Time management mastery
- Excellent memory recall
- Fair conflict resolution
- Restaurant etiquette familiarity
- Organised and reliable
Work Experience- Bromley Royal Magistrates' Court
In the month of October 2025 I gained first-hand experience within court hearings, supporting solicitors and assisting with matters throughout proceedings whilst working alongside solicitors in court, developing an understanding of case preparation, courtroom procedure and professional legal conduct. In addition I assisted with the organisation and handling of case-related documents and information while maintaining confidentiality and attention to detail and worked alongside the Court Clerk on other days, gaining insight into the administrative and procedural aspects of court operations.
- Observed and developed an understanding of how court hearings are managed, including communication between legal professionals, court staff and other parties.
- Demonstrated professionalism, discretion, punctuality and the ability to work effectively in a formal and fast-paced environment.
Timeline
Waitress
Hooters of Nottingham
2024.09 - 2026.09
Supervisor
Selfridges & Co
2024.05 - 2024.09
Team leader
McDonald's
2021.06 - 2023.08
Team member
Kaspa's Desserts
2020.12 - 2021.06
Bachelor of Arts - Criminology
Nottingham Trent University
09/2022 - 06/2026