S M MESBAH HOQUE
Norwich,Norfolk
Summary
Final semester of an MSc in Global Business Management student at the University of East Anglia with experience gained as an Assistant Sales Manager. I also have some experience in Customer Service, like as a Head Waiter and Catering Manager, and in voluntary positions in the Blood Donation Foundation. I´m highly organized, resourceful, and keen to take on new challenges. Looking for any kind of administrative role (HR Assistant, Managerial position, Marketing position, Graduate job) in a business that utilizes strong interpersonal skills and offers an opportunity to work as part of a team and take on high levels of responsibility.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Assistant Sales Manager
Star Tours & Travels Limited
Dhaka, Bangladesh
06.2020 - 09.2022
- Oversaw regional and local sales managers and staff.
- Prepared budgets to approve budget expenditures.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Monitored customer preferences to determine the focus of sales efforts.
- Maintained departmental efficiencies, and established maximally effective departmental work schedules to balance workloads.
- Facilitated accurate assessment of sales performance by determining clear.
Volunteer Worker at Blood Donation Foundation
Quantum Method Bangladesh
Dhaka, Bangladesh
02.2020 - 05.2020
- Supported community outreach efforts to bring in new volunteers and individuals needing assistance.
- Met with program participants to better understand their needs and offer personalized support.
- Processed Gift Aid claims to enhance the funds raised.
- Presented clean, saleable donations to boost profits.
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Delivered necessities to home-bound individuals receiving program aid.
Head Waiter
Macha & Co
Kuala Lumpur, Malaysia
03.2018 - 02.2020
• Delivered quality service by providing a warm and welcoming environment.
• Handled customer complaints with poise and grace.
• Completed finishing touches such as garnishes on dishes before final delivery.
• Processed payments efficiently to reduce customer wait times.
• Worked closely with the chef to provide tasty options for guests with allergies or intolerances.
• Covered large parties and events, anticipating planning and staffing needs.
Education
Master of Science - Global Business Management
09.2022 -
- I´m able to analyze complex business challenges. Evaluating information and making informed decisions are essential skills in any professional environment. My education has equipped me with the ability to identify problems, develop solutions, and implement strategies to address various business issues.
- Whether through presentations, reports, or group discussions, my education has likely improved my ability to articulate ideas clearly and effectively.
- Member of the University of East Anglia Student Union
- Received an international scholarship.
Bachelor of Business Administration - Business Management
01.2017 - 05.2020
- Dean's List Awarded for achieving 3.67 out of 4 in the Semester
- Member of SEGi International Student Society (SISS).
Diploma of Higher Education - Business Management
01.2014 - 05.2016
Higher Secondary School Certificate (HSC) - Business Studies
07.2011 - 05.2013
Secondary School Certificate (SSC) - Business Studies
01.2009 - 05.2011
Skills
Effective sales strategies
Identifying customer needs
Marketing techniques to promote products
Complaint managementProvide exceptional customer service
Stock managementMarket trend analysisGoal setting and forecastingEmployee performance evaluationMicrosoft Office Suite
Social Media Management Tools
E-commerce Platforms
Email Marketing
Language Proficiency
References
Reference 1
Name: Dr. Muthaloo Subramaniam
Designation: Senior Lecturer (Fobam: Faculty of Business, Accounting and Management)
Organization: SEGi UNIVERSITY
Address: Kota Damansara, Petaling Jaya, Malaysia
Mobile: +60123654006
E-mail: muthaloo@segi.edu.my
Reference 2
Name: Ms. Harjinder Kaur, d/o Balbir Singh
Designation: Lecturer (Fobam- Faculty of Business, Accounting and Management)
Organization: SEGi UNIVERSITY
Address: Kota Damansara, Petaling Jaya, Malaysia
E-mail: harjinder@segi.edu.my
Certification
1. Completed Go-To-Market: Undergraduate & Masters Asia Virtual Experience Program (Online) InsideSherpa
Research Project/Thesis
The Factors influencing customer satisfaction in the hotel industry.
Supervisor: Ms Noor Ain (Senior Lecturer at SEGi University) SEGi University, Petaling Jaya, Selangor, Malaysia, December 2019
Timeline
University of East Anglia - Master of Science, Global Business Management
09.2022 -
Assistant Sales Manager - Star Tours & Travels Limited
06.2020 - 09.2022
Volunteer Worker at Blood Donation Foundation - Quantum Method Bangladesh
02.2020 - 05.2020
Head Waiter - Macha & Co
03.2018 - 02.2020
SEGi University - Bachelor of Business Administration, Business Management
01.2017 - 05.2020
Nydasa Institute of Science and Technology - Diploma of Higher Education, Business Management
01.2014 - 05.2016
National Ideal College - Higher Secondary School Certificate (HSC), Business Studies
07.2011 - 05.2013
National Ideal School - Secondary School Certificate (SSC), Business Studies
01.2009 - 05.2011