Smita Bhat
Business Transformation Consulting
London,ENG
Summary
Strategic HR Transformation Leader with 15+ years of experience driving organizational change, talent strategy, and digital HR innovations across global enterprises. Proven expertise in HR due diligence, workforce transformation, leadership development, and employee experience enhancement. Skilled in leveraging design thinking, agile methodologies, and data-driven insights to deliver scalable, high-impact HR solutions. Recognized for excellence in stakeholder management, process optimization, and large-scale HR tech implementations
Overview
18
18
years of professional experience
1
1
Language
Work History
REGIONAL HR HEAD- SOUTH INDIA
Yatra.com
01.2018 - 03.2019
- Talent Acquisition: Responsible for fulfilling hiring needs and capacity planning for south India.
- Performance Management: Identifying roles and mapping their Goals, coach to
- Receive and provide performance feedback and tracking 100% compliance on the process. - Successfully Implemented Balance Score Card and 360-degree feedback appraisal processes.
- Leadership Assessments: Designed, Developed, and implemented leadership
- Assessment tool to assess leadership capabilities for people managers using 9 box grids.
- New joiners Induction & Retention: Spearheaded the entire on boarding plan to
- Provide WOW experience to new joiners, pre-&-Post joining engagement till 120 days from Date of Joining.
- EWI (Early Warning Indicators) Analysis: Analyzed and identified key indicator basis
- behavioral patterns based on historical data on attrition.
- Standardization of various reports (MIS): Using HR analytics and visualization tools, identified multiple metrics to represent the data.
- Associate Satisfaction Index Increase: Rolled out Employee Surveys and identified.
- key action plans through HR analytics and implemented HR intervention to increase ASI in the organization.
- HRMS Systems: Design and develop HRMS system for the organization to manage
- recruitment, leave management, attendance, and employee performance Management modules.
HEAD HR
INVENSIS TECHNOLOZGY PVT LTD
BENGALURU, INDIA
01.2018 - 03.2019
- Developed Talent management and career pathing framework for employees.
- Designed and implemented the frame works for Skill Definitions, Proficiency Indexing, Job Evaluation study, retention Incentive and identifying High Potentials.
- Engagement with key stakeholders on expectation setting and driving employee engagement project across locations.
Process and policy harmonization. - Spearheaded the entire restructuring exercise along with leadership team. Understand and arriving at appropriate span ratios, scorecard metrics and layering. People to role suitability analysis basis experience profile and succession plan.
- Drive Organization wide initiatives and Change Management. Manage employee grievances and compliance issues.
- Mentor team members.
- Designed and implemented Pre-hire orientation tool kit `right start’ program. Responsible for Employer Branding: collaterals, mailers, social Media blogs. Responsible for organizing employee engagement events like fun and sports activities
SR.DIRECTOR- WORKPLACE TRANSOFMRATION& DIGITAL HR
LTIMindtree
10.2024 - Current
- Spearheaded HR transformation initiatives for global clients across real estate, pharmaceuticals, and utilities, optimizing organizational design and driving operational excellence..
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives focusing on Digital HR and to drive performance, profit optimization and growth opportunities.
- Spearheaded HR blueprinting exercises, resulting in business restructuring and improved talent engagement
- Led HR process discovery and re design and developed a HR product transformation roadmaps, achieving a 12-15% productivity increase through innovative workflow integrations.
- Led Large transformations at scale Initiative like HCM implementation in multiple countries
- Managed team of HR Transformation/ Domain consultants globally.
- Developed an Agentic AI solution strategy for the CTO office of a leading energy and chemicals organisation, to deploy a platform enabled with Agents for their Enable functions (HR team).
- Designed a roadmap and transformation plan for the CDO & Head of IT for People for an RCG company to transition from its legacy systems to build a Data Volt & reporting
- Offering Lead and formulated a Got Market strategy, budget plan for the Digital Workplace, Employee Experience office, to the Leadership Teams within the organization.
- Spearhead Employee Experience and People Analytics strategy for global construction company
- Oversee P&L ownership, operational strategy, and resource optimization, devising operating model, delivery plan and cost model to drive efficiency, scalability, and sustained business growth.
DIRECTOR CONSULTING (WORKPLACE TRANSFORMATION & OC
LTIMINDTREE
07.2021 - 10.2023
- Lea multiple engagements in the space of Workplace transformation, HR Advisory, transformation at scale, Experience Strategies, Digital transformation, M&A Design thinking, Change Management and various strategic programs
- Led an Experience Transformation Program for a top real estate firm, from ideation to MVP design. Used Design Thinking to develop a product roadmap and service blueprint, enhancing employee experience. Implementation drove a 15% increase in retention, 10% productivity boost, and improved morale and Voice of Employee (VoE) scores by 5 points
- Led a comprehensive assessment and strategic roadmap for M&A and large-scale transformation programs, with implementing robust program governance
- Designed evidence-based change management and adoption strategies using ADKAR framework
- Engaged cross-functional stakeholders to conduct Change Impact Analysis (CIA), identifying Change Champions across the globe ensuring data-driven interventions that optimized adoption, minimized resistance, and accelerated transformation success, resulting in >90 % adoption rates
- Actively contributed to thought leadership by creating frameworks and Use cases for all the strategic engagements
- Led product enhancement and transformation roadmap for a UK based utility company, identifying workflow gaps and proposing innovative process improvement and digital solutions. Standardized integrations and optimized processes, resulting in a 12-15% increase in productivity.
- Applied advanced Process Consulting Frameworks to drive operational efficiency and deliver measurable, sustainable business improvements.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
ASSOCIATE DIRECTOR- Lead HR ADVISORY
MINDTREE LTD, BANGALORE
04.2019 - 07.2021
- Led a team of three consultants to design and implement global talent and workplace strategies for a digital business with 3,000+ employees, optimizing talent management and engagement.
- Compensation Benchmarking & Retention: Conducted benchmarking analysis to identify compensation gaps, collaborating with business leaders to enhance top talent retention strategies.
- Organizational Change Management: Led organization-wide initiatives, managing employee grievances and compliance issues, and driving successful management changes processes.
- Employee Experience & Innovation: Consulted on the development of a Virtual 360 Mindtree Workplace Tour, strategies creating an immersive onboarding experience using Virtual Assistant that introduced new hires to the company culture.
- Policy Benchmarking & Redesign: Conducted industry benchmarking to redefine and revamp employee-friendly policies, ensuring alignment with best practices and enhancing employee satisfaction.
- Transformation at Scale: Led large-scale SAP SuccessFactors implementation, addressing challenges with disparate HR systems, manual processes, and integration gaps, delivering 100+ custom reports and global rollout of 27 benefit plans globally and achieved over 90% digitization of HR processes.
ASSISTANT MANAGER - HR BUSINESS PARTNER
TATA CONSULTANCY
BENGALURU, INDIA
07.2007 - 06.2016
- Enable the business by being a consultant/Advisory from HR perspective.
- Build and maintain client relationship.
- Drive HR policies, execute company specific Talent Engagement programs and handle all employee.
- Plan, direct, and coordinate human resource management activities and maintain functions such as employee compensation, recruitment, employee related policies, performance management, training & development, and regulatory compliance.
- Create frameworks and structure to be able to implement various initiatives in a systematic manner.
- Possess in-depth knowledge of entire HR operations ranging from meeting SLA targets, process documentation, reporting, recruitment, seat utilization and streamlining business processes, career mapping and competency development for individuals.
- Identify critical roles and create succession planning for Mid and Senior roles. Attrition Management.
- Awarded Hi potential Employee of the Year (2013-14)
Education
MBA - Human Resources Management
PGPHRM (Post Graduate Program in Human Resource M
JAMSHEDPUR 04.2001 -
Bachelor of Science - Computer And Information Systems
Osmania University
Hyderabad 04.2001 -
Skills
Collaborative leadership
Team management
Stakeholder relationships
HR Strategy & Transformation
Organizational Change Management (OCM)
Talent Management & Leadership Development
HR Analytics & Process Optimization
Employee Experience & Workplace Innovation
Mergers & Acquisitions (HR Due Diligence)
Performance Management & Compensation Benchmarking
Succession Planning & Career Architecture
Digital HR Solutions & HR Tech Implementation
Agile HR & Design Thinking
Timeline
SR.DIRECTOR- WORKPLACE TRANSOFMRATION& DIGITAL HR
LTIMindtree
10.2024 - Current
DIRECTOR CONSULTING (WORKPLACE TRANSFORMATION & OC
LTIMINDTREE
07.2021 - 10.2023
ASSOCIATE DIRECTOR- Lead HR ADVISORY
MINDTREE LTD, BANGALORE
04.2019 - 07.2021
REGIONAL HR HEAD- SOUTH INDIA
Yatra.com
01.2018 - 03.2019
HEAD HR
INVENSIS TECHNOLOZGY PVT LTD
01.2018 - 03.2019
ASSISTANT MANAGER - HR BUSINESS PARTNER
TATA CONSULTANCY
07.2007 - 06.2016
MBA - Human Resources Management
PGPHRM (Post Graduate Program in Human Resource M
04.2001 -
Bachelor of Science - Computer And Information Systems
Osmania University
04.2001 -