Smisha Joanne D Silva
Feltham,United Kingdom
Summary
Dedicated professional specializing in GDPR compliance with a strong client-focused approach. Demonstrated expertise in written communication and dispute resolution, leading teams effectively under pressure. Committed to leveraging computer and data management skills to enhance organizational efficiency and ensure policy adherence.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Customer service representative
Ace Hardware- Complete painting Solutions
Santa Cruz , Goa
11.2019 - 01.2026
- Handled substantial volume of inbound calls to assist with customer inquiries.
- Maintained current knowledge to support effective product promotion.
- Provided technical assistance to improve user experience.
- Coordinated with sales team to enhance product visibility and drive sales.
- Executed administrative tasks to facilitate efficient store operations.
- Processed orders swiftly to ensure customer satisfaction.
- Managed 30 calls per day.
- Till management
- Optimised queue management procedures, reducing wait times for customers.
- Trained new cashiers on store policies and procedures to maintain standards.
Education
Bachelor of Science - Nursing
Institute of Nursing Education
Bambolim, India 1 2018 - 1 2022
Certificate of Higher Education - Science
Rosary Higher Secondary School
Margao Goa 06/2016 - 04/2018
Skills
- Strong written communication
- Knowledge of GDPR
- Stress management
- Client-focused approach
- Familiarity with policies
- Dispute resolution
- Team leadership
- Telephone etiquette
- Professional Attitude
- Computer and data management skills
Additional Information
- RELIGION : Roman Catholic
Certification
- OET – Passed
- Active Member – Trained Nurses Association of India (TNAI)
PROFESSIONAL DEVELOPMENT
- Participated in “Pedals Changing Diabetes” – Diabetes Awareness Programme (2019)
ADDITIONAL INFORMATION
- Currently residing in the UK (Feltham)
- Flexible with 24/7 shift patterns including nights, weekends, and bank holidays
- Willing to relocate across the UK
- Experienced working with culturally diverse patient populations
Affiliations
- Reading
- Cooking
- Playing Music
Languages
English
Beginner
Hindi
Beginner
Disclaimer
I hereby declare that this Curriculum Vitae is true and correct.
Timeline
Customer service representative
Ace Hardware- Complete painting Solutions
11.2019 - 01.2026
Bachelor of Science - Nursing
Institute of Nursing Education
1 2018 - 1 2022
Certificate of Higher Education - Science
Rosary Higher Secondary School
06/2016 - 04/2018