Summary
Overview
Work History
Education
Skills
Timeline
Generic

S. Luke Armstrong

Ballyclare,Antrim and Newtownabbey

Summary

Dedicated and enthusiastic leader with 15 years experience in a customer and sales driven environment. Demonstrated a history of setting and achieving personal and professional goals.

Thrive under pressure whilst adapting to challenges faced, with energy and the ability to adapt in order to consistently achieve results.

Experienced in handling managerial responsibilities and successfully gained a solid reputation with the business that I ran in the hospitality Industry. This was achieved due to consistently pushing myself and encouraging others to achieve the set upon goals and to effectively communicate with each other in order to meet customer needs.

Shown myself to be an extremely reliable and loyal worker who will consistently provide a high level of effort and performance. Thrive on taking on new challenges and believe that great problem solving skills coupled with a thirst for knowledge provide me with the skillset to overcome any obstacle.

Enjoy and have great experience working in a team, making sure that communication is effective and streamlined in order to achieve the best possible results. Understand the importance of tasks being set and these being required to be completed in an efficient and timely manner working solo, and this is something that has been have thrived on in the past and believe i have the knowledge and experience to distinguish when it is best to work on your own or team work is a necessity.

Overview

14
14
years of professional experience
10
10
years of post-secondary education

Work History

Director

5 Corners Guest Inn Ltd
Ballyclare, Antrim
07.2021 - 03.2024
  • Created and implemented company policies.
  • Supervised and developed high-achieving staff, providing first class customer service, staff training, support and direction for over 20 staff members.
  • Designed business strategies to obtain short and long-term goals for company.
  • Managed business operations and overseen financial performance.
  • Continued to work with day to day running duties, these included, chef, front of house, housekeeper.
  • Established key relationships with suppliers, to maintain the best possible produce while keeping costs effective.
  • Evaluated market trends and competitor activities, which informed strategic business decisions moving forward.
  • Recruited new team members, and incorporated them to current team, efficiently and effectively.

Restaurant business partner

Brothers Restaurant
Ballyclare, Antrim and Newtownabbey
09.2015 - 07.2021
  • Implemented strategic short and long term objectives, in order to align with customer needs and desires.
  • Supervised and developed high-achieving staff, providing first class customer service, staff training, support and direction.
  • Established key relationships with suppliers, to maintain the best possible produce while keeping costs effective.
  • Recruited new team members, and incorporated them to current team, efficiently and effectively.
  • Generated a wide base for new customers while keeping existing customers pleased.
  • Expanded social media presence to broaden customer base & reward existing customers.
  • Analysed industry trends and patterns to inform decisions and menu choices.
  • Worked closely with team members to organise team shifts and changes in customer volume.
  • Changed Menu regularly to keep up to date with seasonal changes and customer requests and needs.
  • Supervised restaurant operations and enforced food and safety standards.
  • Managed repair and maintenance activities to fix broken and faulty equipment.
  • Addressed guest complaints to keep customers satisfied.
  • Managed payroll by tracking employee hours and entitlements.

Shop assistant

Six mile valley farm shop
Ballyclare, Antrim and Newtownabbey
03.2020 - 05.2021
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Created positive relationships with customers to enhance loyalty and retention.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Communicated with management to effectively pass on customer needs to increase customer satisfaction.
  • Helped with the implementation and maintenance of Covid-19 guidance and guidelines.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Completed opening and closing duties in line with established schedule.
  • Went above and beyond in duties to ensure customers had the best possible experience and in order to encourage repeat trade.

Hospitality team member

The Fivecorners
Ballyclare, Antrim and Newtownabbey
03.2010 - 09.2015
  • Created warm, friendly atmosphere through positive guest interactions.
  • Handled complaints and conflict with diplomatic approach.
  • Understood and adhered to food safety and hygiene regulations.
  • Reacted quickly to changing customer needs and shift priorities.
  • Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Encouraged customer feedback to deliver information to management for process improvements.
  • Engaged in private personal progression in order to be able to provide a better level of service, and to learn new skills and progress professionally.
  • Prepared food in a timely, professional and careful manner in accordance with food hygiene regulations.
  • Kept up to date with the most current allergen and health and hygiene regulations.

Education

Level 2, Food Hygiene and Safety for Catering

High Speed Training
10.2023 -

NVQ Level 3 - Hospitality Supervision & Leadership

Babcock Training Ltd
Ballyclare, Antrim and Newtownabbey
06.2014 - 05.2015

NVQ Level 2 - Hospitality & Catering

Babcock Training Ltd
Ballyclare, Antrim and Newtownabbey
07.2013 - 06.2014

Wset level 2 - Wine & Spirits

Wine & Spirit Education Trust
Belfast
03.2016 - 04.2016

A-Levels - History

Ballyclare High School
Ballyclare
09.2010 - 06.2011

A-Levels - IT

Ballyclare High School
Ballyclare
09.2010 - 06.2011

GCSEs - IT

Ballyclare High School
Ballyclare
09.2008 - 07.2009

GCSEs - History

Ballyclare High School
Ballyclare
09.2008 - 06.2009

GCSEs - English

Ballyclare High School
Ballyclare
09.2008 - 06.2009

GCSEs - Mathematics

Ballyclare High School
Ballyclare
09.2008 - 06.2009

GCSEs - Business Studies

Ballyclare High School
Ballyclare
09.2008 - 06.2009

GCSEs - Physics

Ballyclare High School
Ballyclare
09.2008 - 06.2009

GCSEs - French

Ballyclare High School
Ballyclare
09.2008 - 06.2009

GCSEs - Physical Education

Ballyclare High School
Ballyclare
09.2008 - 06.2009

GCSEs - Biology

Ballyclare High School
Ballyclare
09.2008 - 06.2009

Skills

  • Business development
  • Customer service
  • Strategies and goals
  • Customer relations development
  • Regulatory compliance
  • High knowledge of Food safety & hygiene protocol
  • Effective communication
  • Food preparation techniques
  • HACCP
  • Accurate cash handling
  • Upselling strategies
  • Catering equipment knowledge
  • Hospitality and events experience

Timeline

Level 2, Food Hygiene and Safety for Catering

High Speed Training
10.2023 -

Director

5 Corners Guest Inn Ltd
07.2021 - 03.2024

Shop assistant

Six mile valley farm shop
03.2020 - 05.2021

Wset level 2 - Wine & Spirits

Wine & Spirit Education Trust
03.2016 - 04.2016

Restaurant business partner

Brothers Restaurant
09.2015 - 07.2021

NVQ Level 3 - Hospitality Supervision & Leadership

Babcock Training Ltd
06.2014 - 05.2015

NVQ Level 2 - Hospitality & Catering

Babcock Training Ltd
07.2013 - 06.2014

A-Levels - History

Ballyclare High School
09.2010 - 06.2011

A-Levels - IT

Ballyclare High School
09.2010 - 06.2011

Hospitality team member

The Fivecorners
03.2010 - 09.2015

GCSEs - IT

Ballyclare High School
09.2008 - 07.2009

GCSEs - History

Ballyclare High School
09.2008 - 06.2009

GCSEs - English

Ballyclare High School
09.2008 - 06.2009

GCSEs - Mathematics

Ballyclare High School
09.2008 - 06.2009

GCSEs - Business Studies

Ballyclare High School
09.2008 - 06.2009

GCSEs - Physics

Ballyclare High School
09.2008 - 06.2009

GCSEs - French

Ballyclare High School
09.2008 - 06.2009

GCSEs - Physical Education

Ballyclare High School
09.2008 - 06.2009

GCSEs - Biology

Ballyclare High School
09.2008 - 06.2009
S. Luke Armstrong