S. Louiza Boraei
Cardiff,CRF
Summary
Administrative professional with a creative and innovative approach, dedicated to improving team efficiency and productivity. Experienced in training and mentoring staff on various tasks and projects, fostering a proactive and resourceful team environment. Strong background in project management and document organization. Committed to enhancing administrative operations through effective leadership.
Overview
6
6
years of post-secondary education
14
14
years of professional experience
Work history
Assistant General Manager
The Real Greek
03.2026 - 05.2026
- Manage operational shift
- Stock Management
- Maintain Customer satisfaction, service
- Time management
- Payroll budget /reports
- Lead the team (upsell, training etc)
- Customers enquiries, orders and complaints
- Upsell drinks/food
- Organise emails/bookings, sales
Assistant General Manager
Boom Battle Bar
06.2021 - 03.2026
- Manage operational shift
- Upselling games and drinks
- B2B sales
- Time management.
- Organising private events and corporation bookings.
- Stock management.
- Maintain high quality at work, such as customer satisfaction.
- Deal with customers enquiries, orders, card payments and complaint
- Lead team members (e.g., FOH rota, 121 with team members, training)
- Ensure that the procedures are followed (trail 10/10, health and safety)
- Payroll budget and GP% reports
- Brightsafe reporting safe
Customer Service Advisor
Sitel Group Track&Trace
05.2020 - 04.2021
- Customer Service Advisor working from home
- Answer calls, emails and chat enquiries from customers
- Advise on Covid-19 matters
- Monitor and update customers’ records on computer database
- Deal with customers enquiries and complaints.
Supervisor
The Coconut Tree Cardiff
Cardiff
06.2019 - 02.2020
- Responsible for taking orders and serving food.
- Bar trained
- Organising bookings
- Supervisor duties
Head Kitchen / Barista
Barker’s Coffee Shop
08.2018 - 06.2019
- Barista
- Serving Customers
- Shop Key Holder
- Ordering stock
- Kitchen chef duties daily prep
Barista
Nine Yards
02.2018 - 08.2018
- Preparing and Serving Food, Beverages
- Ordering and Receiving Stock
- Serving Customers
- Open/close Duties
Manager’s Assistant
Bjs Electrical engineer
01.2012 - 06.2014
- Preparing documents, such as official company’s letters
- Keeping computer records up to date
- Use of office equipment, such as printers, photocopiers and fax machine
- Customer Service
Education
Apolyterion -
Kykkos A' Lecyum
Nicosia Cy 09.2012 - 06.2014
First Aid Certificate -
Highfields
Level5 NVQ Diploma - Management and Leadership
01.2022 - 07.2026
Skills
- Typing Speed & Accuracy
- Internet management
- Proficient in Microsoft Office
- Document management
- Creating documents
- Data visualisation (creating tables, graphs)
- Outlook management
- Technical support
- Soft skills
- Project management
LANGUAGES
Greek: Fluent (mother language)
English: Fluent
Spanish: Beginner
INTERESTS
Travelling, Socialising and interacting, Registered blood donor, Dawnstalker(deep in cold water), Photography (amateur)
References
References available upon request.
Timeline
Assistant General Manager
The Real Greek
03.2026 - 05.2026
Level5 NVQ Diploma - Management and Leadership
01.2022 - 07.2026
Assistant General Manager
Boom Battle Bar
06.2021 - 03.2026
Customer Service Advisor
Sitel Group Track&Trace
05.2020 - 04.2021
Supervisor
The Coconut Tree Cardiff
06.2019 - 02.2020
Head Kitchen / Barista
Barker’s Coffee Shop
08.2018 - 06.2019
Barista
Nine Yards
02.2018 - 08.2018
Apolyterion -
Kykkos A' Lecyum
09.2012 - 06.2014
Manager’s Assistant
Bjs Electrical engineer
01.2012 - 06.2014
First Aid Certificate -
Highfields