Sladja Pravdic
Corby,Northamptonshire
Summary
Experienced working professional with a demonstrated history of working in the electrical and electronic manufacturing industry.
One of the main focuses currently is being the go to person for most of the Microsoft 365 packages in the business. Using these tools/applications to help stakeholders simplify their customer demands.
Time-managing stakeholders is another big important part of the job and this comes first above all else. Making sure both parties are on the same page and that the plan is signed off before commencing build.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
EMEA Sales and Service Analyst
RS Components
Corby, Northamptonshire
10.2019 - Current
- Use Power BI to build reports to aid our sales/corporate teams through discussions, finalising contracts, productivity & target expectations.
- Offered technical advice to programmers and developers to help optimise designs.
- Design, Implement and Educate various users on SharePoint. I am one of the go-to people for this area in the business.
- Design and Implementation of different Apps using Power Apps (canvas, model-driven & portal) for various stakeholders.
- Building trigger alerts into Power Automate.
- Consolidating Power BI, Power Apps and Power Automate to run simultaneously.
- Aiding new starters set up their profiles with tools and applications.
- Answered user questions about hardware and software operation to help resolve problems.
- Data engineer reports so it becomes easy to understand for stakeholder.
- Updated and improved web pages for relevancy and accuracy.
Quality Specialist
RS Components
Corby, Northamptonshire
06.2018 - 10.2019
- Reviewed processes and practices regularly to achieve business goals.
- Analysed statistics and KPIs to identify potential service improvements.
- Documented department data and compiled accurate reports.
- Created SharePoint pages to provide stakeholders with a One-Stop-Shop for all reports and files.
- Sought customer feedback and applied data to inform service-level improvements.
- Provided end-of-month productivity reports to managers for 1-2-1 discussions with their teams.
Data Entry Clerk
RS Components
Corby
08.2015 - 06.2018
- Verified data accuracy and validity through regular audits.
- Completed orders for European markets.
- Created new customer accounts.
- Error checking and assisted with educating the team on how to do this.
- Training to new recruits.
Shop Floor Supervisor
Primark
Corby
04.2013 - 08.2015
- Opened, closed and cashed up tills to maintain daily banking operations.
- Delegated tasks and activities to provide good customer coverage across shop floor areas.
- Retained accurate product knowledge to provide helpful, informative customer advice.
- Coordinated stocktake activity to assess store performance and enable loss evaluations.
- Onboarded new team members and supervised service to build confidence.
- Performed various store operations including opening and closing procedures, product display management and budget control.
Sales Assistant
Primark
Corby
10.2009 - 04.2013
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Unpacked merchandise on arrival, conducting stock checks to verify good condition.
- Upsold additional products to increase average transaction values.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Bachelor of Science - Computer Networking
University of Bedfordshire
Luton 09.2011 - 07.2014
Skills
- SharePoint 365, Power BI, Power Apps & Power Automate expert
- UML (Unified Modelling Language)
- DOMO
- Adobe Analytics
- Workflow coordination
- Effective communicator
- Desktop support
- Microsoft Azure knowledge
- Application installations
- Customer service expert
- Application support
- Database Engineering
- VBScript and Power FX
- Confident Communicator
- Coaching and Mentoring
- Team Player
- PRINCE 2 Experienced
- Salesforce Experienced
- UiPath - Citizen Developer
- SAP CRM
- Communication Skills
- Strategic Planning
- Process improvement techniques
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Languages
Serbian
Native
English
Fluent
Spanish
Elementary (A2)
Affiliations
- Spending time with family and friends.
- Watching the documentary and the Science Channels
- I love my football! I play for my local towns club.
- Gym and Kickboxing
Volunteering
I volunteer with Crisis every Christmas going on 5+ years.
Timeline
EMEA Sales and Service Analyst
RS Components
10.2019 - Current
Quality Specialist
RS Components
06.2018 - 10.2019
Data Entry Clerk
RS Components
08.2015 - 06.2018
Shop Floor Supervisor
Primark
04.2013 - 08.2015
Bachelor of Science - Computer Networking
University of Bedfordshire
09.2011 - 07.2014
Sales Assistant
Primark
10.2009 - 04.2013
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