Sk Zahid Mahmud
Summary
Experienced in medical administrative work and patient support. Dedicated to patient satisfaction, team efficiency, and strict compliance with regulations. Skills include organisation and file management. Friendly and knowledgeable medical administrative team member with background in IT environments. Helps patients feel welcome and comfortable during appointments. Organised Practice Manager accomplished in optimising medical office performance. Manages resources and patient flow to reduce wait times. Collaborates with healthcare personnel to implement continuous improvements to patient care delivery.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior administrator
Deptford Medical Center
Lewisham, Greter london
05.2024 - Current
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Produced high-quality documents, spreadsheets and presentations for internal and patents-facing needs.
- Maintained compliance across all tasks, organising, securing and maintaining all files and records in compliance with company policies and UK Generally Accepted Practice.
- Adopted safe working practices when working at heights in theatre environment.
Sandwich artist
Subway
Walthamstow, London
04.2023 - 01.2024
- Day to day operation to provide the best customer experience.
- Taking orders and serving customers.
- Stock checking, closing and opening.
- Worked fast and accurately to meet customer needs and service goals.
- Handled customer complaints using quick decision-making to resolve issues.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
Sales assistant
7 Eleven
04.2019 - 07.2021
- Work along with duty manager to complete everyday operation
- Increase sales and build customer relationship
- Cash handling, dealing with customers.
Education
MSC - Management with data analytic
BPP University
London 05.2023 - 06.2024
Bachelor of Information Technology - IT
Limkokwing University of creative technology
Malaysia 10.2018 - 01.2022
Skills
- Strong organizational and time-management skills
- Hospitality and Customer care
- Acute eye for detail used within my work and developed through my studies
- Ability to work under pressure in a group or individually
- Health care legislation understanding
- Health care systems knowledge
- GP surgery phone systems
- GP practice experience
- Familiarity with gp systems
- GP software use
- Knowledge of gp practices
Certification
- Managing Health and safety in healthcare, Alison
- Understanding Autism spectrum Disorder, Alison
- Understanding Human behavior, Alison
- Statutory and Mandatory Training,
Languages
English
Fluent
Bengali
Native
Hindi
Advanced
Malay
Advanced
Urdu
Advanced
References
References available upon request.
Timeline
Senior administrator
Deptford Medical Center
05.2024 - Current
MSC - Management with data analytic
BPP University
05.2023 - 06.2024
Sandwich artist
Subway
04.2023 - 01.2024
Sales assistant
7 Eleven
04.2019 - 07.2021
Bachelor of Information Technology - IT
Limkokwing University of creative technology
10.2018 - 01.2022
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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