Skye Stewart
Policy & Platform Integrity Specialist | High-Risk Escalations | Enforcement Governance | Regulatory Alignment
City of London
Summary
Policy and Trust & Safety Operations specialist with 4+ years’ experience in high-severity enforcement environments across EMEA and APAC, spanning exploitation, fraud, self-harm, and regulatory risk domains.
Experienced in resolving complex escalation cases where user safety, policy interpretation, and regulatory defensibility must be balanced under time-critical conditions.
Recognised in the top 5% for performance and leadership potential, with demonstrated impact including improving QA accuracy (70%–94%), reducing repeat escalations (25%), and strengthening high-risk detection standards (30%) through calibration and enforcement governance improvements.
Seeking Policy or Platform Integrity roles focused on scalable enforcement standards, regulatory alignment, and robust decision-making frameworks within global technology organisations.
Overview
6
6
years of professional experience
Work history
Policy Escalations Specialist (High-Risk Ops)
TikTok
City of London / Dublin
09.2024 - Current
- Led high-severity escalation assessments involving imminent risk cases (self-harm, exploitation, violence, fraud), applying structured judgement under strict time constraints
Evaluated intent, credibility, and behavioural signals to determine enforcement pathways aligned with policy and regulatory expectations
Contributed structured feedback to policy stakeholders to clarify ambiguous enforcement criteria and improve written guidance for edge-case scenarios.
Identified systemic escalation gaps through post-incident analysis and recommended improvements to reduce recurring risk patterns
Applied policy interpretation in ambiguous cases requiring judgement beyond explicit rule-based enforcement criteria
Trust & Safety Quality & Training Specialist
TikTok / Bauer Media
City of London
10.2023 - 02.2025
- Analysed QA variance to identify inconsistencies in policy interpretation across enforcement teams
Designed calibration frameworks to strengthen alignment between operational decisions and stated policy intent
Increased QA accuracy from 70% to 94% through structured contextual evaluation standards and documentation improvements
Reduced repeat escalations by 25% by addressing root-cause decision inconsistency and threshold ambiguity
Provided structured feedback to Policy and Operations stakeholders on edge-case trends and enforcement grey areas
Senior Content Moderator (Trend Discovery)
TikTok
City of London
04.2022 - 09.2024
- Reviewed 1,400+ weekly enforcement cases across safety, behavioural abuse, and fraud categories under high-volume operational pressure
Maintained 100% QA accuracy across consecutive monthly cycles, demonstrating consistent high-precision enforcement judgement
Distinguished between malicious behaviour, contextual misuse, and coordinated abuse using behavioural signal analysis
Improved high-risk detection rates by 30% through redesign of escalation triage logic and refinement of behavioural signal interpretation used in initial case classification, improving consistency and accuracy in early stage enforcement decisions across queues
Developed AI-assisted moderation workflows (LLM-supported tools), improving classification efficiency while maintaining human oversight
Assistant Project & Risk Coordinator
Third Sector International
Seville, Spain
02.2022 - 04.2024
- Conducted operational and financial risk assessments to identify compliance gaps and improve governance visibility
Supported GDPR aligned data handling processes across multi-stakeholder programmes
Built reporting frameworks to improve leadership visibility on risk, delays, and performance variance
Coordinated external stakeholders (including businesses) to secure student placement opportunities supporting social mobility outcomes
Consolidated operational data into structured reports to support governance and decision-making processes
Journalist
Harlow Harrier
Harlow, Essex
09.2020 - 08.2021
- Conducted structured interviews and multi-source verification to ensure accuracy and evidentiary integrity in reporting
Applied media law principles (defamation, privacy, public interest) to assess publication risk and ensure compliance
Evaluated conflicting narratives and credibility signals to distinguish fact from misinformation
Produced clear, defensible written outputs on sensitive community issues under tight deadlines
Maintained a network of 100+ institutional and community contacts to support sourcing and information validation
Education
Level 5 Coaching Professional
Bauer Academy
Diploma of Higher Education: Journalism (NCTJ)
University Centre Harlow
GA level 3 diploma in Teaching English as a Foreign Language
I-to-I TEFL
Skills
Communication & Case Documentation
Trust & Safety Operations
Policy Enforcement & Interpretation
Online Safety & User Protection
Abuse Detection & Prevention
Fraud Detection & Risk Assessment
Case Investigation & Review
Escalation Management & Incident Response
Regulatory Compliance (GDPR, DSA, Online Safety Act)
Cross-Functional Stakeholder Management
Community knowledge
Crisis management
Process Improvement & Workflow Optimisation
Platform Integrity & Risk Mitigation
Timeline
Policy Escalations Specialist (High-Risk Ops)
TikTok
09.2024 - Current
Trust & Safety Quality & Training Specialist
TikTok / Bauer Media
10.2023 - 02.2025
Senior Content Moderator (Trend Discovery)
TikTok
04.2022 - 09.2024
Assistant Project & Risk Coordinator
Third Sector International
02.2022 - 04.2024
Journalist
Harlow Harrier
09.2020 - 08.2021
Level 5 Coaching Professional
Bauer Academy
Diploma of Higher Education: Journalism (NCTJ)
University Centre Harlow
GA level 3 diploma in Teaching English as a Foreign Language
I-to-I TEFL
CERTIFICATIONS AND LICENCES
●Certificate in Understanding Excellence in Customer Service, NCFE – 2026
●SSI Open Water Diver Certification – 2026
●SafeTALK – 2024
●Emergency First Aid at Work, City & Guilds – 2023
●Fire Warden, City & Guilds – 2022
PROFESSIONAL CONTRIBUTIONS
●Culture Engagement Program – Designed and implemented initiatives to boost cross-functional collaboration, employee wellbeing, and workplace culture.
● Workforce Management Initiative – Coordinated team scheduling and resource planning to optimise operational efficiency.
● Fire Marshal – Appointed safety representative responsible for emergency preparedness, regulatory compliance, and fire drill coordination.
● Internal Presenter – Delivered presentations and facilitated knowledge-sharing sessions for cross-functional teams.