Hi, I’m
SKYE OLIVER
Edinburgh
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
10
years of professional experience
Work history
Off To Work Edinburgh
Operations Manager
01.2024 - Current
Job overview
- Private accommodation management of a bespoke property that holds a high level of customer satisfaction and repeat guests
- Customer correspondence, accommodation contracts and fiscal management.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Liaised with management to align daily operations with overarching priorities.
- Analysed financial data to track and achieve budget targets.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Strategically scheduled and managed 5+ staff members, maintaining high-performing business operations.
Blu Fire LTD Edinburgh
Head Of Hospitality
02.2021 - 10.2023
Job overview
- Edinburgh Fringe Instalation 22/23
- Managed teams by overseeing hiring, training and professional growth of employees.
- Completed opening and closing procedures, from product replenishment to budget control.
- Developed appropriate resources to meet needs of diverse audiences.
- Established strong relationships with suppliers, negotiating contracts for cost-effective services.
- Coordinated seamless event logistics, organising venue setup, scheduling and participant registration.
- Conducted post-event evaluations to gather feedback and identify opportunities for improvement.
- Managed event budgets, tracking expenses and identifying areas for cost optimisation.
THE RABBIT HOLE
HOUSE MANAGER
01.2017 - 01.2022
Job overview
- Team recruitment, training and development
- Undertaking daily operations, budgets, menu & wine list development
- Ensuring a standard of excellence and customer engagement for service and crafting tailored events to meet customers' needs.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Analysed operations to improve restaurant efficiency and service levels.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
MIRO'S EDINBURGH
STAFF TRAINER AND MENU DEVELOPMENT
01.2020 - 01.2021
Job overview
- Staff employment, training and development for a small Edinburgh-based coffee chain, managing one of the largest sites for food and drink on Edinburgh's Portobello beach.
BEDS & BARS, BELUSHI'S
ASSISTANT SITE MANAGER
01.2014 - 01.2017
Job overview
- Daily running of a 3oo-bed site comprising a hostel with private and shared rooms, two on- site bars serving bespoke food and drink menus, and a beer garden.
Empty Kitchens Full Hearts
Volunteer coordinator
06.2020 - 10.2020
Job overview
- Response to food poverty during Covid-19 pandemic
- A community-led food charity working to redistribute excess food from closed hospitality venues across the city to those living with food poverty in Scotland.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Fundraised and managed financial resources to support charitable initiatives.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
Education
EDINBURGH UNIVERSITY
BACHELOR OF SCIENCE from ENVIROMENTAL RESOURCE MANAGEMENT
WSET
LOTHIAN WINE SCHOOL
1 & 2
Skills
- Exceptional Communication
- Staff training and Development
- Health & safety in the workplace
- POS system setup
- Management and Budget forecasting /P&L
- Office management
- Staff motivation
- Time management
- Portal and CRM input
Timeline
Operations Manager
Off To Work
01.2024 - Current
Head Of Hospitality
Blu Fire LTD
02.2021 - 10.2023
Volunteer coordinator
Empty Kitchens Full Hearts
06.2020 - 10.2020
STAFF TRAINER AND MENU DEVELOPMENT
MIRO'S EDINBURGH
01.2020 - 01.2021
HOUSE MANAGER
THE RABBIT HOLE
01.2017 - 01.2022
ASSISTANT SITE MANAGER
BEDS & BARS, BELUSHI'S
01.2014 - 01.2017
EDINBURGH UNIVERSITY
BACHELOR OF SCIENCE from ENVIROMENTAL RESOURCE MANAGEMENT
WSET
LOTHIAN WINE SCHOOL
1 & 2