Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Skye Nichols

Waterlooville,Hampshire

Summary

I am a dedicated individual with a strong background in customer service and retail operations. I demonstrate expertise in till and cash handling, efficient multitasking, and stocking shelves. I am known for outstanding customer service, effective customer engagement, and adherence to health and safety procedures. I exhibit a positive attitude, excellent time-management skills, critical-thinking abilities, reliable punctuality, and resilience under pressure, with the commitment to deliver exceptional service and contribute to team success.

Overview

1
1
year of professional experience

Work history

Retail assistant

Melanie Hillier
Portsmouth, Hampshire
09.2024 - 02.2025

.

  • Assisted in stock replenishment to maintain store appearance.
  • Delivered excellent customer service by answering queries and providing product information.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Faced-up shelves to fulfil customer demand and monitored display stock levels for a well stocked shop floor.
  • Processed returned or exchanged items and provided refunds to customers.
  • Boosted product sales by offering selection guidance to customers.

Cafe assistant

Becky Jones
Portsmouth, Hampshire
09.2023 - 04.2024
  • Worked closely with other staff members, fostering a cooperative work environment.
  • Improved customer satisfaction by always maintaining a friendly and positive attitude.
  • Welcomed customers with a smile, providing attentive service from arrival to departure.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Prepared hot beverages to meet individual customer preferences perfectly.
  • Enhanced cafe atmosphere with attention to cleanliness and decoration details.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Managed cash register accurately for smooth transactions.

Education

GCSEs - English language and literature

Oaklands Catholic School
Waterlooville
09/2018 - 05/2023

GCSEs - Mathematics

Oaklands Catholic school
Waterlooville
09/2018 - 05/2023

GCSEs - Combined science - trilogy

Oaklands Catholic School
Waterlooville, Hampshire
09/2018 - 05/2023

GCSEs - History

Oaklands Catholic School
Waterlooville
09/2018 - 05/2023

GCSEs - Religious Education

Oaklands Catholic School
Waterlooville
09/2018 - 05/2023

GCSEs - Food Technology

Oaklands Catholic School
Waterlooville
09/2018 - 05/2023

Skills

  • Till and cash handling
  • Efficient multitasking
  • Stocking shelves
  • Outstanding customer service
  • Customer engagement
  • Health and safety procedures
  • Positive attitude
  • Time-management
  • Critical-thinking
  • Reliable punctuality
  • Resilience under pressure

Affiliations

  • I enjoy quality time with my friends and family, a huge passion for the gym and fitness including long bike rides and extensive runs. I also love cooking homemade meals and baking for my family.

References

References available upon request.

Timeline

Retail assistant

Melanie Hillier
09.2024 - 02.2025

Cafe assistant

Becky Jones
09.2023 - 04.2024

GCSEs - English language and literature

Oaklands Catholic School
09/2018 - 05/2023

GCSEs - Mathematics

Oaklands Catholic school
09/2018 - 05/2023

GCSEs - Combined science - trilogy

Oaklands Catholic School
09/2018 - 05/2023

GCSEs - History

Oaklands Catholic School
09/2018 - 05/2023

GCSEs - Religious Education

Oaklands Catholic School
09/2018 - 05/2023

GCSEs - Food Technology

Oaklands Catholic School
09/2018 - 05/2023
Skye Nichols