Skye Morris

• Provided emotional support to individuals in distress, experiencing suicidal thoughts, or facing mental health challenges through active listening and compassionate communication..

• Strengthened crisis management skills by assessing risk and escalating concerns appropriately in line with Samaritans’ protocols.

• Built resilience and emotional intelligence through exposure to challenging conversations and reflective practice.

• Received ongoing training in active listening, mental health awareness, and safeguarding to deliver high-quality support.

• Collaborated with a team of volunteers to ensure seamless service coverage and peer support

• Helped vulnerable individuals and their families with daily living activities, running errands, and household chores.
• Ensured a safe environment for clients by addressing potential hazards and maintaining clean living spaces.
• Upheld client dignity and privacy by promoting independence, following person-centred care and communication, and adhering to confidentiality policies.
• Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Delivered exceptional customer service by engaging with customers, taking accurate orders, and addressing queries or complaints professionally.

• Enhanced multitasking skills by managing multiple orders, operating equipment, and maintaining a clean work environment during busy periods.

• Strengthened teamwork abilities by collaborating with colleagues to maintain smooth operations and meet customer demands.

• Improved time management by efficiently preparing beverages and completing tasks in a fast-paced environment.

• Trained new team members on coffee preparation techniques and customer service standards.

• Provided support to children with cerebral palsy, assisting with daily routines, playtime, and learning activities.

• Assisted staff in creating a safe, inclusive, and stimulating environment tailored to the unique needs of each child.

• Strengthened empathy and patience by working closely with children with varying levels of ability and understanding their individual challenges.

• Gained practical experience in safeguarding and supporting children with special educational needs.

• Provided companionship and emotional support to hospice residents by engaging in meaningful conversations and activities.

• Entertained residents through reading, playing games, and participating in light recreational activities tailored to their preferences.

• Developed active listening skills, ensuring residents felt valued and understood during interactions.