Sugnesh K Santilal
Pre-Sales Manager
Leicester
Summary
Chartered Manager (CMgr), CSPO, MBA with 13+ years' experience delivering value-added IT/Telecom products and solutions to B2B corporate clients in Portugal and South America. Leads cross-functional teams to plan, execute and deliver world-class tech digital innovations helping grow business and lead customer's satisfaction to excellence levels. Demonstrates proven ability on overcoming technical challenges and implementing successful resolutions actively managing risks and prioritization calls to deliver on strategic and operational business goals.
Overview
13
13
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Pre-Sales Manager
NOS Sistemas
Lisbon (Remote from UK)
11.2020 - Current
- Provided technical sales proposals to B2B corporate segment accounts from scoping requirements and business case analysis to technical solution design and operational delivery
- Managed international partnership and pre-sales activities with GCP, AWS and Azure Cloud Service Providers and local technology partners whilst building new business opportunities to address customers' needs
- Delivered ~2M EUR in revenue for Managed Services business unit
Founder and Senior Consultant
WOW-CODE
Lisbon
10.2017 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Provided strategic IT, E-commerce, new cloud platform designs, storage, backup and security solutions to SMEs
Technical Product Owner
SDT
Lisbon
09.2015 - 10.2017
- Managed technical projects delivery, cost optimization, bid RFI/RFP/RFQ tender answers, trade-offs negotiation with partners, owned product roadmaps, development and acceptance stages leading multiple hardware and software development teams throughout product development and client approval E2E processes
- Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
- Maximized new products time-to-market by cutting 50% of development time implementing Agile methodology
- Reduced post-sales overall costs by 10% by improving product hardware acceptance standards, evaluating suppliers to maintain cost controls and improve operations.
- Delivered projects that achieved sales revenue goal of ~15M EUR for mobile business unit
Technical Account Manager
SDT Brazil
Rio de Janeiro
08.2013 - 09.2015
- Established new strategic partnerships and managed stakeholder expectations with key telecom accounts in Brazil: Oi, Net and Vivo (Telefonica)
- Conducted presentations and onsite product trainings on cloud IT based SaaS/PaaS, IPTV broadcast, optical and core-network solutions
- Delivered projects that achieved sales revenue of 1.5M USD for video business unit and recognized for achieving outstanding sales revenue goal of 9M USD for network solutions business unit
Technical Presales and Product Owner
SDT
Lisbon
02.2010 - 08.2013
- Oversaw entire product deployments from vision and creation to rollout and delivery leading technical delivery for Portugal Telecom (Altice), NOS and Vodafone carriers xDSL/DVB/HFC/FTTH projects
- Owned and prioritized product backlog achieving DVB-T STB project delivery in 3 weeks' record time frame
- Trained Portugal Telecom field operational teams countrywide
- Delivered projects that achieved revenue of 2M EUR for video business unit and 3M EUR for network solutions business unit
Education
MBA - Business Administration And Management
INDEG-ISCTE Business School
Lisbon 09.2017 - 06.2019
Master of Science - Electrical and Computer Engineering, Telecommunications & Energy
Instituto Superior Tecnico
Lisbon 09.2004 - 11.2009
Skills
Stakeholder relationship management
Story planning
Agile frameworks
Scrum methodology
Problem identification
Risk Assessments
Teamwork and Collaboration
Product development
Negotiation
Research and trend analysis
Strategic planning
Technical issues analysis
IT Management and delivery
Certification
Technical -– Certified Scrum Product Owner, CSPO
Additional Information
- Based in Leicester, open to relocate
- Pre-settled status in UK
Timeline
Technical -– Certified Scrum Product Owner, CSPO
04-2022
Leadership and Management – Chartered Manager, CMgr
09-2021
Pre-Sales Manager
NOS Sistemas
11.2020 - Current
Founder and Senior Consultant
WOW-CODE
10.2017 - Current
MBA - Business Administration And Management
INDEG-ISCTE Business School
09.2017 - 06.2019
Technical Product Owner
SDT
09.2015 - 10.2017
Technical Account Manager
SDT Brazil
08.2013 - 09.2015
Technical Presales and Product Owner
SDT
02.2010 - 08.2013
Master of Science - Electrical and Computer Engineering, Telecommunications & Energy
Instituto Superior Tecnico
09.2004 - 11.2009