Sk Imtiaz Mohammad
London
Summary
Sharp individual with strong motivation to enhance skills in marketing and digital presence. Dedicated to guide team with marketing strategies and campaigns. Flexible working in fast-paced environment to meet demands.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Digital Marketing Executive
British Marketplace
London
02.2023 - 04.2023
- Grew online social media presence with comprehensive content plan and online contest strategy.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Managed key digital channels, including YouTube, Google, Facebook and Instagram Ads.
- Improved email marketing campaigns by enhancing deliverability for increased engagement.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Planned and scheduled niche-specific social media content, achieving 30% engagement rate on top posts.
Customer Service Executive
Daraz Bangladesh Ltd
Dhaka
03.2018 - 04.2022
- Followed up customer queries to check provided solutions met expectations.
- Perform for all complaints and recommend required action for same and assist management to resolve all issues efficiently.
- Handled live chat queries within strict timeframe targets.
- Entered, updated and removed customer information to keep accounts current.
- Analysed data and information to identify issues and create tailored solutions.
Customer Service, Junior Apprentice
Grameenphone Ltd
Dhaka
12.2014 - 06.2015
- To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high-quality of service is delivered at all times.
- Built positive customer rapport through friendly, professional communication.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Managed over 170 customer calls per day.
Education
Master of Science - Management with Digital Marketing
BPP University
London 02.2023 - 03.2024
Bachelor of Business Administration - Marketing
Independent University, Bangladesh
09.2012 - 02.2017
Higher Secondary Certificate - Business Studies
Dhaka Imperial College
Dhaka 02.2009 - 12.2011
Secondary School Certificate - Science
Mitali Bidyapith
Dhaka 01.2007 - 11.2009
Skills
- Social media marketing
- Influencer marketing
- Email and SMS campaigns
- Content marketing
- Facebook Ads Manager
- Marketing campaign management
- Google Ads
- Internet and e-mail marketing
- E-commerce management
- User Experience (UX)
- CMS management
- Leadership
- Time management
Languages
English
Fluent
Bengali
Native
Timeline
Master of Science - Management with Digital Marketing
BPP University
02.2023 - 03.2024
Digital Marketing Executive
British Marketplace
02.2023 - 04.2023
Customer Service Executive
Daraz Bangladesh Ltd
03.2018 - 04.2022
Customer Service, Junior Apprentice
Grameenphone Ltd
12.2014 - 06.2015
Bachelor of Business Administration - Marketing
Independent University, Bangladesh
09.2012 - 02.2017
Higher Secondary Certificate - Business Studies
Dhaka Imperial College
02.2009 - 12.2011
Secondary School Certificate - Science
Mitali Bidyapith
01.2007 - 11.2009
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