Siyana Ivanova

Throughout my four years of studying architecture, I have significantly enhanced my time-management skills while successfully balancing full-time employment with academic commitments. The rigorous nature of the architecture program has equipped me with a unique set of analytical and problem-solving abilities, allowing me to approach challenges from diverse perspectives and seek the most efficient solutions. These skills are integral to my personal and professional life.

My work experience has predominantly focused on customer service, people management, and strategic decision-making, all of which have been instrumental in driving business growth and enhancing sales performance.

Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.

• B&M RETAILER, Loughborough, England, 03/01/18, 03/31/18
• NCS, 07/01/17, 08/31/17

1. Enhanced Customer Satisfaction: Implemented a customer feedback system that increased customer satisfaction ratings by X%, leading to a higher return rate and positive online reviews.

2. Staff Development and Training: Developed and executed a comprehensive training program for new staff, resulting in improved service efficiency and a 75% reduction in training time.

3. Sales Growth: Successfully increased monthly sales revenue by 45% through strategic upselling techniques and promotional campaigns, contributing to the overall profitability of the coffee shop.

4. Operational Efficiency: Streamlined operational processes, reducing overhead costs by 25% while maintaining product quality and service standards.

5. New Product Launch: Spearheaded the launch of a seasonal product line, which resulted in a 50% increase in customer foot traffic and sales during the promotional period.

6. Team Cohesion: Fostered a positive team environment through regular team-building activities and recognition programs, leading to a 100% improvement in employee retention and morale.

7. Inventory Management: Improved inventory management systems, reducing waste by 15% and ensuring that popular items were consistently in stock.

8. Community Engagement: Established partnerships with local businesses for cross-promotional events, enhancing community presence and attracting new customers, resulting in a 30% increase in new clientele.