SIYAD JALALUDEEN
Sheffield
Summary
Highly skilled professional with extensive expertise in administration, sales, and customer service. Demonstrates strong computer knowledge, including proficiency in MS Office, Word, and Excel. Known for a self-motivated nature and a positive attitude, excelling in reception management and risk management. Adept at fostering a customer service-oriented environment while maintaining a self-directed mindset. Career goals include leveraging administrative strength to enhance organisational efficiency and drive sales growth.
Overview
3
3
years of professional experience
Work History
Home Loan Counsellor
HDFC Sales Pvt.Ltd
, Kerala
06.2019 - 12.2021
- Regarded as one of the company's most productive loan processors, handling an average 10 files monthly
- Outperformed company average in achieving loan-processing turn-around time of 15 days or less
- Provide expedient service cited as key to consistently high customer satisfaction and a10% increase in referrals 2020
- Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings
- Processed challenging loan applications (eg; first-time borrows, self-employed applicants and borrowers with problematic credit histories)
Education
MASTERS - INTERNATIONAL BUSINESS MANAGEMENT
Sheffield Hallam University
/2022 - /2023
BACHELOR - COMMERCE
Annamalai University
/2016 - /2019
Diploma - Computer Hardware Maintenance
Govt Polytech Ezhukone
/2013 - /2017
Skills
- Computer knowledge (Ms office,Word,Excel)
- Self-motivated nature
- Administration strength
- Sales proficiency
- Customer service-oriented
- Self-directed mindset
- Reception management
- Positive attitude
- Risk Management
Courses of training
References
References available upon request.
Timeline
Home Loan Counsellor
HDFC Sales Pvt.Ltd
06.2019 - 12.2021
MASTERS - INTERNATIONAL BUSINESS MANAGEMENT
Sheffield Hallam University
/2022 - /2023
BACHELOR - COMMERCE
Annamalai University
/2016 - /2019
Diploma - Computer Hardware Maintenance
Govt Polytech Ezhukone
/2013 - /2017
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