Siwaporn Preecha

#Responsibilities
Communicating with all clients departing on our Trips.
Collecting trip payments & setting up payment plans.
Meeting weekly & monthly revenue KPI targets.
Achieving daily outbound call targets.
Providing stellar customer service.
Receive and assess required documents.
Provide visa advice where required, Thrives in a target driven environment & Financially motivated.
Proven sales experience in a phone-based revenue generation role.
Previous experience in customer cycle/service management.
Conflict resolution skills.
Motivated, committed & reliable.
Excellent time management skills.
Enthusiastic, passionate and excited about travelling and exploring the world.
Customer orientated to deliver a premium experience.
Excellent communication skills Communicated effectively with clients and team members through clear written reports and verbal presentations.
Demonstrated strong written and verbal communication skills in daily interactions, documentation, and meetings.
Delivered concise, professional communication across cross-functional teams to ensure alignment on project goals.
#Customer Interaction:
-Engage with clients to understand their travel preferences, budget, and needs.
-Provide expert advice on destinations, travel packages, and experiences.
:Itinerary Planning:
-Design tailored travel itineraries, including flights, accommodations, tours, and activities.
-Coordinate transportation and other logistics to ensure a seamless travel experience.
#ales and Marketing
-Promote travel deals, packages, and loyalty programs.
-Meet sales targets by closing bookings and upselling additional services like insurance or guided tours.
#Booking and Administration
-Manage bookings using reservation systems like Amadeus, Sabre, or Galileo.
-Handle payments, issue invoices, and provide customers with confirmation documents.
#Customer Support
-Address pre- and post-travel inquiries or issues.
-Provide support during travel disruptions like cancellations or delays.
#Skills experience:
#Communication Skills
-Ability to clearly convey options and recommendations.
-Sales Expertise: Persuade customers to choose specific packages or services.
-Geographical Knowledge: Understanding global destinations, climates, and cultures.
-Technical Skills: Familiarity with booking platforms and CRM tools.
-Problem-Solving: Handling unexpected issues like itinerary changes.
#Key Metrics Tracked and analysed key performance indicators (KPIs) to measure campaign effectiveness and optimize strategies.
Consistently exceeded sales KPIs by 15% through targeted outreach and relationship management.
Monitored customer satisfaction KPIs, leading to a 10% improvement in service delivery within six months.
Developed dashboards to visualize KPIs, enabling data-driven decision-making across departments.
-Sales Conversion Rate
-Customer Satisfaction Scores
-Revenue per Booking
-Repeat Customer Percentage

# Responsibilities

• Recruited top-performing candidates to build staff retention and team performance.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Delivered business strategy to drive revenue and operational efficiencies.
• Tracked KPIs to drive profitability and target delivery.
• Implemented effective customer service procedures to encourage positive feedback.
• Saved costs by managing shrink processes and inventory levels for corrective action planning.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
• Work with the management team to ensure that the restaurant is safe and operating within the legal and company requirements of:
  ○ Fire
  ○ Health and safety
  ○ Licensing laws
  ○ Environmental Health
  ○ Employment law

Knowledge, skills and abilities

● A genuine passion for the hospitality industry

● Experience in hospitality management and working under pressure

● Excellent interpersonal skills for diplomatically handling staff and customers, people-focused

● Structured, organised and able to delegate

● Strong planning and organisational skills to run a streamlined operation

● Problem-solving ability, to resolve issues as arise

● Hands-on approach and enthusiastic

people-focused, nurturing, motivational, and diplomatic.

# Responsibilities

● Ensure all staff members are trained according to standards, developed, and encouraged according to their needs and potential.

● Oversee management trials and procedures when required, to company procedure.

● Build a strong relationship with the Head Chef and kitchen team, supporting, encouraging the development of both the front of house and kitchen teams, working together to build a motivated and team-driven environment.

● Liaise with the Head Chef on the recruitment, development and appraisal of the kitchen team.

● Hold overall responsibility for staffing levels, keeping these in line with business trends whilst maintaining the highest standards of service and quality.

● Overall accountability for staff retention in the site.

● Maximise all sales opportunities within the business, beating targeted sales.

● Have an in-depth and full understanding of the P&L account.

● Lead by example, ensuring all managers are proactive, organised and aware of the performance and needs of all departments on shift.

● Develop, nurture and champion on the management team, identifying and planning specific goals enabling each individual to fulfil their potential and develop to be a GM.

● Ensure quality is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers.

● Be customer-focused, ensuring a management presence at all times, anticipating guests’ needs to ensure their expectations are exceeded.

● Work with the management team to ensure that the restaurant is safe and operating within the legal and company requirements of:

○ Fire

○ Health and safety

○ Licensing laws

○ Environmental health

○ Employment law

Knowledge, skills and abilities

● A genuine passion for the hospitality industry

● Experience in hospitality management and working under pressure

● Excellent interpersonal skills for diplomatically handling staff and customers, people-focused

● Structured, organised and able to delegate

● Strong planning and organisational skills to run a streamlined operation

● Problem-solving ability, to resolve issues as arise

● Hands-on approach and enthusiastic

People focused, nurturing, motivational and diplomatic.

Support and Opening branch

# Responsibilities

● Continuously monitor quality and consistency of performance during service in the bar through attention to detail, observation, interaction and communication with team and guests

● Support and implement objectives and development plans set by General Manager for team members, to continue team development and increase staff retention.

● Hold training sessions and inspire the FOH team – coach and mentor to unleash their potential

● Be customer-focused, ensuring a management presence on the floor and bar at all times and anticipate guests’ needs to ensure their expectations are exceeded by proactively developing relationships with guests, providing that the positive attitude extends from the behaviour of staff towards customers at all times

● Ensure inspirational pre-shift team meetings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities as a result

● Identify and resolve any issues proactively on change, both staff and customer-related, ensuring that any customer complaint is handled in a manner that fits company standards

● Ensure the restaurant operation consistently meets the required high standard before, during and after service. Communicate through planned management meetings and shift briefs as well as on-shift coaching.

Support and Opening branch. Following from start.

Knowledge, skills and abilities

● Experienced in a similar operation with high volume and standards orientation

● Well organised and able to work well under pressure

● Able to work well within a result-orientated team and maintain effective working relationships.

Fix the problem of the label, Change the label of a machine if they running out and try to keep running the machine well being and smoothly.

Key of mainly Responsibility.

-Know Running the Machine,

-All of the production must be in High-quality condition.

-All of the products have to be good time mainly target.

• Maintained organisational efficiency, recording all activities performed in logbooks.
• Measured finished products with 98% up to 100% accuracy, using micrometres and dial indicators.
• Created a safe working environment by using and maintaining all tool room equipment in compliance with health and safety legislation.