SIVARANJANI CHOLARAJAN
london
Summary
Dedicated professional with extensive expertise in hospitality and customer service. Demonstrates strong product knowledge, effective complaint resolution, and exceptional customer relations skills. Proven ability to handle cash transactions accurately and efficiently. Adept at both working independently and as part of a team, consistently achieving upselling targets. Committed to delivering high-quality service and enhancing customer satisfaction.
Overview
1
1
year of professional experience
2021
2021
years of post-secondary education
Work History
Customer advisor
UNIQLO
311 oxford street
10.2024 - 01.2025
- well experienced in cash handling, taking alteration order and helping customer and also solving problems at self check out .
- well known of standards and maintaining the section tidy by checking D rank etc...And solving customer queries by giving the great customer service on shopfloor.
- well experienced in handling fitting room, replan and run items from stock room to shop floor and also quickly find the required item from stock room by using RFID.
- Assisted customers with varying questions using product knowledge and service expertise.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Achieved higher customer retention through consistent follow-ups and updates.
- Tracked orders and diplomatically handled complaints to resolve issues.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
CREW MEMBER
Mcdonalds
Eltham, London
05.2024 - 08.2024
- Processed orders quickly and accurately through point-of-sale systems to minimise queue times
- Greeted customers with welcoming attitude, took orders and provided menu information
- Performed opening and closing duties in adherence to restaurant guidelines
- Maximised satisfaction by responding to customer questions, concerns and complaints
- Prioritised and sorted preparation of multiple orders
TEAM MEMBER
KFC
Finsbury Park, London
03.2024 - 05.2024
- Took food orders, guided customers with selections and made recommendations
- Worked with food service team members to handle every customer need and build brand loyalty
- Operated cash registers to process cash and credit card payments for orders
- Maximised customer satisfaction by quickly answering and resolving complaints about food or service
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE ENGINEERING
Anna University
Skills
- Product knowledge
- Complaint resolution
- Customer relations
- Hospitality and customer service
- Add-on upselling
- Cash handling
- Hard worker
- Work alone
- Work with team member
Languages
English
Fluent
Tamil
Fluent
Affiliations
- Reading Book, Playing Game, Learning Program
Timeline
Customer advisor
UNIQLO
10.2024 - 01.2025
CREW MEMBER
Mcdonalds
05.2024 - 08.2024
TEAM MEMBER
KFC
03.2024 - 05.2024
BACHELOR OF ENGINEERING - COMPUTER SCIENCE ENGINEERING
Anna University
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