SIVARANJANI
london,New
Summary
Professional with strong expertise in product knowledge and customer relations, excelling in complaint resolution and hospitality. Proven track record in upselling add-ons and managing cash transactions efficiently. Recognized for adaptability in dynamic environments and effective communication skills, both independently and in team settings. Focused on leveraging skills for advancement in customer-centric roles.
Overview
1
1
year of professional experience
2021
2021
years of post-secondary education
Work history
CREW MEMBER
Mcdonalds
Eltham, London
05.2024 - 04.2025
- Processed orders quickly and accurately through point-of-sale systems to minimise queue times
- Greeted customers with welcoming attitude, took orders and provided menu information
- Performed opening and closing duties in adherence to restaurant guidelines
- Maximised satisfaction by responding to customer questions, concerns and complaints
- Prioritised and sorted preparation of multiple orders
TEAM MEMBER
KFC
Finsbury Park, London
03.2024 - 05.2024
- Took food orders, guided customers with selections and made recommendations
- Worked with food service team members to handle every customer need and build brand loyalty
- Operated cash registers to process cash and credit card payments for orders
- Maximised customer satisfaction by quickly answering and resolving complaints about food or service
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE ENGINEERING
Anna University
Skills
- Product knowledge
- Complaint resolution
- Customer relations
- Hospitality and customer service
- Add-on upselling
- Cash handling
- Hard worker
- Work alone
- Work with team member
- Communication excellence
- Fast-Paced work adaptability
Languages
English
Fluent
Tamil
Fluent
Affiliations
- Reading Book, Playing Game, Learning Program
Timeline
CREW MEMBER
Mcdonalds
05.2024 - 04.2025
TEAM MEMBER
KFC
03.2024 - 05.2024
BACHELOR OF ENGINEERING - COMPUTER SCIENCE ENGINEERING
Anna University
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