Sivaranjane Sivasamy Ramiah
Stoke On Trent,Stafford
Summary
Highly skilled professional with extensive experience in customer service, adept at handling refunds, processing orders, and managing billing procedures. Demonstrates excellent communication proficiency and multitasking capabilities, ensuring efficient queue management and effective complaint resolution. Proficient in cash handling, card payment processing, and basic accounting, with a strong command of Microsoft Office. Fluent in multiple languages and known for maintaining patience and composure under pressure. Career goal includes leveraging expertise to enhance customer satisfaction and operational efficiency within a dynamic organisation.
Energetic and friendly with excellent communication and interpersonal skills. Eager to apply learned skills in practical settings and develop new knowledge from team. Seeking to gain deeper understanding of industry and seize opportunities for career progression.
Enthusiastic and motivated student eager to learn new skills and gain new knowledge. Applies excellent time management skills to complete accurate and thorough work. Prepared to learn and support team, taking on new challenges.
Overview
15
15
years of professional experience
Work History
Ward Assistant
Sodexo
Stoke On Trent, Staffordshire
10.2019 - Current
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Took on additional tasks on manager's request.
- Understood and adhered to company's health and safety policies.
- Carried out duties with strict compliance to company standards and policies.
Team member
KFC
Fenton, Staffordshire
10.2014 - 09.2017
- Managed cash register transactions for accurate record keeping.
- Maintained high standards of food hygiene, securing customer trust.
- Handled difficult customers, resulting in conflict resolution.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Conveyed product information effectively to customers, promoting sales.
- Provided excellent customer service to enhance business reputation.
- Ensured workplace cleanliness with regular maintenance tasks.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Prepared and packaged orders with precise presentation skills.
- Helped to prepare and plate food orders for quick service.
Customer assistant
Vue Cinemas
Harrow, London, Middlesex
11.2009 - 09.2014
- Provided excellent customer service to ensure repeat business.
- Increased sales through suggestive selling techniques.
- Assisted customers with product selection to ensure satisfaction.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Stocked shelves regularly for easy access to products by customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Ensured health and safety regulations complied within work premises at all times.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Operated till systems smoothly, streamlining check-out process for customers.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Listened actively to customer concerns, confusions and needs for excellent communication.
Education
Bachelor of Arts - Business Management
The Open University
United Kingdom 10.2024 -
NCFE Level 2 - Business Administration
Stoke-on-Trent College
Stoke-on-Trent 01.2024 - 04.2024
Diploma - Microsoft Office
Cambridge Computer Centre
Sri Lanka 07.2004 - 12.2004
Beginners Level - French
Alliance Francaise De Colombo
Sri Lanka 04.2007 - 07.2008
Diploma - Computer Studies
Microlink Computer Systems
Sri Lanka 08.2008 - 02.2009
A-Levels - French
Rajeshwari Institute
Sri Lanka 03.2003 - 03.2006
GCSEs - English
Alexandra College
Sri Lanka 01.1992 - 12.2003
Skills
- Refunds handling
- Patience and composure
- Multitasking capabilities
- Communication proficiency
- Cash handling
- Fluent in multiple languages
- Customer Service
- Excellent customer service
- Complaint handling
- Basic accounting
- Typing speed
- Temperature checking
- Microsoft Office proficiency
- Handling pressure
- Excellent communication
- Polite and friendly
Affiliations
- Listening to music, watching movies, doing online shopping, blogging and cooking
References
References available upon request.
Timeline
Bachelor of Arts - Business Management
The Open University
10.2024 -
NCFE Level 2 - Business Administration
Stoke-on-Trent College
01.2024 - 04.2024
Ward Assistant
Sodexo
10.2019 - Current
Team member
KFC
10.2014 - 09.2017
Customer assistant
Vue Cinemas
11.2009 - 09.2014
Diploma - Computer Studies
Microlink Computer Systems
08.2008 - 02.2009
Beginners Level - French
Alliance Francaise De Colombo
04.2007 - 07.2008
Diploma - Microsoft Office
Cambridge Computer Centre
07.2004 - 12.2004
A-Levels - French
Rajeshwari Institute
03.2003 - 03.2006
GCSEs - English
Alexandra College
01.1992 - 12.2003
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