SIVAKUMAR MANOHARAN
TIRUCHIRAPPALLI
Summary
A dedicated professional with expertise in software installation and upgrades, Microsoft Office suite proficiency, and ERP systems. Demonstrates strong leadership potential and a focus on quality assurance. Skilled in issue prioritisation, ticketing system navigation, and hardware troubleshooting. Familiar with various operating systems, aiming to leverage these skills to enhance organisational efficiency and drive technological advancements.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Support Engineer
Digit7 India Pvt Ltd
Coimbatore, India
06.2023 - Current
- Provided L1 support for cashierless and self-checkout systems, resolving hardware, software, and network issues.
- Monitored edge devices, video analytics, and Azure cloud services to ensure system uptime and performance.
- Used Freshdesk and Microsoft Teams to manage support tickets, collaborate with teams, and track issue resolution.
- Supported on-site deployments, calibration, and UAT; conducted field testing to validate system functionality.
- Analyzed vision model outputs and used annotation tools to flag issues and improve recognition accuracy.
- Delivered client training, documented feedback, and created knowledge base articles and SOPs for issue resolution.
- Ensured data privacy and security compliance for all video capture systems.
Factory supervisor
Relaxs Steel Pvt Ltd
Colombo, Srilanka
06.2016 - 03.2023
- Supervised daily factory operations, ensuring adherence to production goals and safety standards.
- Assigned tasks and communicated clear objectives to team members for efficient workflow.
- Monitored equipment usage, scheduled maintenance, and ensured safe working conditions.
- Maintained accurate inventory records and coordinated stock management.
- Prepared and submitted performance reports to senior management regularly.
Accounts Assistance
Relaxs Steel Pvt Ltd
Colombo, Srilanka
08.2018 - 02.2023
- Maintained accurate records of internal financial transactions to ensure transparency and compliance.
- Prepared monthly employee payrolls, incorporating performance-based metrics and company policies.
- Recorded, tracked, and managed accounts receivable and debtor information.
- Supervised and evaluated daily tasks and performance of team members within the accounts department.
- Compiled and submitted comprehensive monthly financial reports to senior management for strategic review.
Sales & Operations Assistant
Bharath Surgicals
Tiruchirappalli, India
07.2012 - 06.2016
- Entered and processed computerized billing records with accuracy and efficiency.
- Managed and updated inventory databases to ensure stock availability and accuracy.
- Maintained and organized customer information for effective communication and service follow-up.
- Coordinated with clients via email for product sales, inquiries, and after-sales support.
- Handled incoming calls professionally, addressing customer needs and escalating issues as required.
- Conducted direct visits to clients and prospects to promote products and improve sales performance.
- Supported administrative and operational tasks to ensure smooth day-to-day business functions.
Customer assistant
Tesco
Great Dunmow, Essex
07.2011 - 01.2012
- Assisted customers on the shop floor with product inquiries, providing friendly and helpful service to enhance the shopping experience.
- Replenished and organized fresh produce items, ensuring shelves were fully stocked, clean, and visually appealing at all times.
- Maintained a neat, tidy, and hygienic environment in the produce section in line with health and safety standards.
- Monitored product quality and freshness, promptly removing any damaged or expired items.
- Demonstrated a customer-first attitude, delivering excellent service with a focus on hospitality and approachability.
- Collaborated with team members to ensure efficient workflow and timely stock replenishment during peak hours.
Housekeeping Assistant
ISS FS Hotels & Leisure
Great Dunmow, Essex
08.2011 - 10.2011
- Cleaned and prepared guest rooms to high hygiene and presentation standards, ensuring a welcoming environment.
- Replenished room supplies such as toiletries, towels, and linen in line with brand guidelines.
- Maintained cleanliness of public areas and ensured all housekeeping tasks were completed on time.
- Reported maintenance issues or room damages to the appropriate department for prompt resolution.
- Adhered to health, safety, and sanitation procedures to ensure a clean and safe environment for guests.
- Delivered friendly and respectful customer service, responding to guest requests professionally when approached.
Education
Postgraduate Diploma - Software Engineering
University of Hertfordshire
Hatfield 01.2010 - 04.2012
Bachelor of Engineering - Computer Science
Mookambigai College of Engineering
Pudukkottai,India 06.2006 - 11.2009
Skills
- Software installation and upgrades
- Microsoft office suite proficiency
- Leadership potential
- ERP systems expertise
- Quality assurance focus
- Issue prioritisation
- Ticketing system navigation
- Hardware troubleshooting
- Familiarity with operating systems
- Microsoft Teams and Freshdesk Tool
- Azure DevOps
Languages
English
Upper intermediate
Timeline
Support Engineer
Digit7 India Pvt Ltd
06.2023 - Current
Accounts Assistance
Relaxs Steel Pvt Ltd
08.2018 - 02.2023
Factory supervisor
Relaxs Steel Pvt Ltd
06.2016 - 03.2023
Sales & Operations Assistant
Bharath Surgicals
07.2012 - 06.2016
Housekeeping Assistant
ISS FS Hotels & Leisure
08.2011 - 10.2011
Customer assistant
Tesco
07.2011 - 01.2012
Postgraduate Diploma - Software Engineering
University of Hertfordshire
01.2010 - 04.2012
Bachelor of Engineering - Computer Science
Mookambigai College of Engineering
06.2006 - 11.2009
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