Siu Man Wu
Salford
Summary
Detail-oriented professional with a strong foundation in administrative experience, customer service orientation, and complaint handling and resolution. Demonstrates exceptional communication skills, precision handling, and adherence to regulations, ensuring efficient file management and compliance with health and safety standards. Proficient in Microsoft Office with a proven ability to learn quickly and manage time effectively, contributing to streamlined operations and enhanced organisational performance.
Overview
17
17
years of professional experience
26
26
years of post-secondary education
Work History
E-Commerce picker and packer
People Solutions - GXO
Trafford Park
11.2024 - Current
- Assisted in loading, unloading and splitting goods from delivery vehicles, ensuring proper storage.
- Safely operated pump truck to unload, lift and transfer warehouse goods.
- Labelled packaging clearly to meet compliance regulations.
- Prepared orders swiftly to meet demanding shipping deadlines.
- Scanned and sorted products to tight inbound and outbound deadlines for continued KPI progression.
- Manually picked and packed items with speed and accuracy.
- Adapted quickly to changes in product lines or packing procedures, showcasing flexibility
- Inspected and repackaged returned items carefully.
- Collaborated closely with team members to meet daily targets effectively.
- Maintained clean working environment, promoting health and safety.
Online Store Owner
SOAAP L.C.C.
Walnut, USA
10.2007 - 05.2022
- Ran online store with siblings selling Musical Instruments in United States
- Handling order processing, maintenance website, marketing, provided Customer Service both prior to and after sale
- Created seasonal sales plans with varying stock and promotional strategies.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Maintained accurate and up-to-date records, including inventory levels, sales figures and customer data.
- Enforced service standards to maintain establishment reputation for excellence.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Identified and resolved issues impacting store operations and profitability.
- Resolved customer complaints and handled challenging situations with professionalism and tact.
Activity Helper
Kinetics Medical & Health Group Co. Ltd.
Hong Kong
09.2018 - 01.2019
- Handled booking and answering customer's inquiry for flu vaccination during peak season
- Worked closely with colleagues to ensure smooth operation of activities.
- Created friendly atmosphere through warm interactions with clients and staff.
- Produced and maintained records for reporting purposes.
- Carried out administrative duties such as filing and updating records efficiently for streamlined operations.
Education
Bachelor of Arts - Computer Science
State University of New York at Buffalo
09.1996 - 05.2022
Skills
- Customer service orientation
- Fast learning capacity
- Administrative experience
- Communication skills
- Precision handling
- Attention to regulation
- Complaint handling and resolution
- Health and safety awareness
- Time efficiency
- File management
- Microsoft Office
Languages
Cantonese
Native
Mandarin
Fluent
Personal Information
Timeline
E-Commerce picker and packer
People Solutions - GXO
11.2024 - Current
Activity Helper
Kinetics Medical & Health Group Co. Ltd.
09.2018 - 01.2019
Online Store Owner
SOAAP L.C.C.
10.2007 - 05.2022
Bachelor of Arts - Computer Science
State University of New York at Buffalo
09.1996 - 05.2022
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