Siska Novita Sari
Kabupaten Tangerang
Summary
I am a graduate of business management at Bina Nusantara University, with nearly 10 years of work experience in various roles. In my most recent experience, I was responsible for being a Proactive Administrative Staff skilled in providing exceptional service to community members. Manages incoming correspondence and ensures timely processing of documents, fostering positive relationships with stakeholders. Dedicated to enhancing the customer experience through effective coordination and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Staff
Attorney General's Office of Indonesia
Kabupaten Tangerang, INDONESIA
02.2025 - Current
- Provided administrative services to community members at One-Stop Integrated Service (PTSP).
- Receiving letters from the public and files from police investigators, verifying document completeness, processing files, and providing necessary information and services.
- Recorded incoming mail and forwarded correspondence to management for timely action.
- Welcomed guests and coordinated with officials to ensure efficient service delivery.
Secretary
Attorney General's Office of Indonesia
South Minahasa, INDONESIA
04.2022 - 01.2025
- Record incoming and outgoing letters addressed to the District Attorney.
- Manage correspondence that has been disposed of (instructed) by the District Attorney to be forwarded to the Heads of Sections (Kasi) or related units.
- Store important documents neatly and confidentially.
- Recording meeting agendas, work visits, and schedules for case presentations (exposés) that the District Attorney must attend.
- Receiving and screening guests who wish to meet with management in order to maintain time efficiency.
- Preparing materials for meetings or leadership speeches.
- Coordinate with the equipment department to ensure that meeting rooms and facilities are ready for use.
- Accompanying leaders in official activities when necessary.
Credit Card Analyst
Bank Central Asia
South Tangerang, INDONESIA
02.2021 - 02.2022
- Ensured authenticity of documents including ID cards, tax identification numbers, and pay slips.
- Calculated customer income sufficiency for installment payments using Debt Service Ratio.
- Reviewed prospective customer credit histories to identify frequent delinquencies for application evaluations.
- Analyzed customer risk profiles to inform lending decisions.
- Adjusted limits following BCA's internal policies and Bank Indonesia regulations.
Student Ambassador
PT Cicil Solusi Mitra Tech
Depok, INDONESIA
06.2017 - 06.2020
- Introduced installment services for products to students, enhancing access to goods.
- Established connections between CICIL and campus events to promote services.
- Provided thorough explanations of services to prospective users.
- Conducted background checks on potential users, verifying IDs and student status.
- Reported suspicious consumers or those potentially facing credit issues to the CICIL team.
- Facilitated communication between customers and the CICIL team for efficient service delivery.
- Assisted with order processes until completion, providing support through down payment stage.
Education
Bachelor Of - Business Management
Bina Nusantara University
Jakarta2024
Diploma Of - Informatics Management
Gunadarma University
Depok2020
Skills
- Document management
- Correspondence handling
- Meeting coordination
- Risk assessment
- Customer service
- Data verification
- Communication skills
- Time management
- Team collaboration
- Problem solving
- Administrative support
- Service delivery
- Strategic planning
- MS Office Suite
- Project planning and coordination
- Deadline management
Languages
English
Beginner
A1
Indonesian
Proficient
C2
Certification
- Treasurer Of expenditures From The Ministry Of Finance
Timeline
Administrative Staff
Attorney General's Office of Indonesia
02.2025 - Current
Secretary
Attorney General's Office of Indonesia
04.2022 - 01.2025
Credit Card Analyst
Bank Central Asia
02.2021 - 02.2022
Student Ambassador
PT Cicil Solusi Mitra Tech
06.2017 - 06.2020
Bachelor Of - Business Management
Bina Nusantara University
Diploma Of - Informatics Management
Gunadarma University