Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Languages
Timeline
Generic

Sirla Silva

Summary

Motivated and experienced service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Offering strong customer service skills, keen eye for detail, and positive attitude. Knowledgeable about maintaining clean and organised workspace, handling cash transactions, and working well under pressure.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Barista

CAWA COFFEE
, United Kingdom
12.2023 - Current
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Provided a welcoming atmosphere to customers, promoting return visits.

Sales assistant

Ale-Hop
Lisbon, Portugal
04.2023 - 10.2023


  • Trained new staff members, fostering a supportive working environment.
  • Improved customer service by efficiently handling queries and complaints.
  • Forested a welcoming store environment by maintaining clean and well-organised displays.

Staff member

McDonald's Saldanha
Lisbon, Portugal
11.2021 - 02.2023

.

  • Participated in team meetings for strategic planning.
  • Delivered products on time by adhering to schedules closely.
  • Communicated effectively with colleagues to facilitate teamwork.
  • Assisted customers with queries, improving overall experience.

Education

GCSEs - Linguas e Humanidades

Escola Secundária D. Pedro V
Lisbon, Portugal
09.2019 - 06.2022

Skills

  • Contributed to the training of new colleagues
  • Food preparation and safety
  • Speedy and efficient
  • Highly organised
  • Hospitality service expertise
  • Teamwork and collaboration
  • Cash register operation
  • Quick learner
  • Sales expertise
  • Cooperative team player
  • Time management

Custom

As stated, my name is Sirla, I'm a 21-year-old Portuguese. I'm quite introverted when it comes to new spaces and people, but as soon as I settle, I'm the most extrovert and talkative person ever, I came to the United Kingdom to follow my objective of living abroad and eventually going to university. Portuguese is my first and main language, but I speak English fluently (sometimes I forget some words but I can hold a formal and informal conversation well) and understand a little bit of Spanish and some French words.

Personal Information

Date of birth: 05/31/03

Languages

English
Advanced
Portuguese
Native
Spanish
Elementary

Timeline

Barista

CAWA COFFEE
12.2023 - Current

Sales assistant

Ale-Hop
04.2023 - 10.2023

Staff member

McDonald's Saldanha
11.2021 - 02.2023

GCSEs - Linguas e Humanidades

Escola Secundária D. Pedro V
09.2019 - 06.2022
Sirla Silva